| Date | 2024-06-29 |
|---|---|
| Job Title | Aftermarket Controller |
| Employer | More Information |
| Salary | |
| Category | Engineering |
| Location |
Cape Town Region / Cape Town City Centre |
Job Summary
his role supports the Product Support team and technicians by ensuring best management practices are followed. Key responsibilities include: Meeting performance criteria Achieving service delivery objectives. Following procedures and promoting a customer-focused service. Implementing and maintaining actions aligned with the company`s strategic vision. Schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers. Assigning of technicians to attend to services, breakdowns, engineering, spraybooth, booking of all jobs on mobile tech. Following up on all WIP jobs in progress, daily Follow up daily on all work-in-progress (WIP) jobs. Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers. Plan and arrange for machines to be brought to the workshop, assign technicians, and oversee the process until the machine is delivered. Coordinate with internal customers, as well as the New and Used Sales and Rental departments. Compile a monthly sustainability report. Invoice completed jobs within three working days, ensuring jobs are opened and closed according to company standards, with accuracy and timeliness. Submitting of tax invoices and job cards to customers for chargeable & maintenance work Preparing quotations, submitting, following up with the customers and submitting to Product Support follow up on order numbers. Must have requirements: Grade 12 / Matric 3 years relevant experience. National Diploma in Business Management an advantage. Advanced / Expert Computer literacy in MS Outlook, Word and Excel. Minimum of 3 years working experience working closing with Technicians within an Automotive industry or material handling or logistics industry or similiar. Maintaining and updating information on database. Excellent communication skills.
Aftermarket Controller position available in Cape Town Region, Cape Town City Centre. This job position was posted by . The job has been posted on 2024-06-29 in the Engineering category
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Cape Town City Centre: Aftermarket Controller
his role supports the Product Support team and technicians by ensuring best management practices are followed. Key responsibilities include: Meeting performance criteria Achieving service delivery objectives. Following procedures and promoting a customer-f
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Aftermarket Controller