Cape Town: Dutch Speaking Call Centre Agents posted by Mindmatch Consulting

Date	2024-07-07
Job Title	Dutch Speaking Call Centre Agents
Employer	Mindmatch Consulting More Information
Salary	18000
Category	Professions
Location	Western Cape / Cape Town

Job Summary

JOB PURPOSE

As the first point of contact, you will be responsible for providing an excellent customer experience at all times, offering proactive solutions to any issues or concerns our customers might face. You will be required to respond to phone calls as well as webchat/email queries from international customers, in English, making sure their bookings, re-bookings or cancellations run smoothly. If youre driven by success in this fast-growing industry, this opportunity offers ongoing improvement courses to boost your career in the travel industry.

ACCOUNTABILITIES & DELIVERABLES

Providing excellent customer experiences at all time
Verify & update customer information
Proactively offer solutions to any issues or concerns that customers might face
Outstanding administrative skills that covers planning, organizing and time management skills,
Ownership of the customer experience and follow through
Working to a high degree of accuracy and speed
Able to comprehend complex customers queries
Verbal Communication:
Hearing objections and processing the deeper meanings
Acknowledging the feelings of others and reacting appropriately
Remaining calm during stressful situations
Explaining steps and processes that others can easily understand
Productivity and quality
To be able to identify when to escalate customer queries and complaints timeously
Be able to pass all training modules during new hire and ongoing campaign training

PERSON SPECIFICATION

Essential
Matric
Clear criminal and credit record
High level of English Proficiency
Computer literacy ability to speedily navigate multiple systems effectively

Results orientated with solution driven mentality
Positive attitude and motivated mindset
Attention to detail
Availability to work shifts between 07:00 and 01:00 SA (Essential)
Experience
6 months International Call Centre experience or 12 months in an airline reservations or travel agency environment (Essential)

Western Cape: New Business Developer posted by GAP Consulting

Dutch Speaking Call Centre Agents position available in Western Cape, Cape Town. This job position was posted by Mindmatch Consulting. The job has been posted as a premium ad on 2024-07-07 at 13:12:59 in the Professions category

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