| Date | 2024-07-07 |
|---|---|
| Job Title | Junior Support Engineer |
| Employer | Pronel Personnel More Information |
| Salary | 0 |
| Category | Sales Marketing |
| Location |
Western Cape / Cape Town |
Job Summary
Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive customer experience. This role is ideal for individuals who are passionate about technology, eager to learn and thrive in a fast-paced and collaborative environment. The role is shift-based + weekends.
Responsibilities:
Provide technical support and troubleshooting assistance to customers via phone and email Log faults with service providers and third parties Assist in investigating and resolving technical issues Collaborate with senior support engineers and cross-functional teams to escalate and address complex technical issues Document and track customer issues, resolutions and trouble shooting steps in our internal knowledge base or ticketing system Communicate effectively with customers, providing regular updates and solutions clearly and professionally Reinforce SLAs to manage end-user expectations Work closely with cross-functional teams, including Senior Support Engineers, Principal Engineers, Network Engineers and Administration to address end-user issues Role
Requirements:
Minimum required certifications: CCNA/MTCNA/JNCIA Minimum required experience: 1-3 years of working experience with a WISP/FISP or in a NOC Ability to work quickly, calmy and decisively under pressure, and must be process-oriented in approach to work Willing to spend time developing and learning new skills outside of the formal work environment Please apply directly here. Please note: due to the high volume of responses, only shortlisted candidates will be contacted.
Junior Support Engineer position available in Western Cape, Cape Town. This job position was posted by Pronel Personnel. The job has been posted as a premium ad on 2024-07-07 at 14:05:11 in the Sales Marketing category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
South Africa: Junior Electrical Engineer For Accounting Support And Management-, Asset Accounting-, And Forensic Services Business (Tyger Valley, Bellville) – Up To R30,000 P.M.
Tyger Valley Waterfront Up to R30,000 per month depending on experience and qualifications. Are you competent in applying technical knowledge, engineering principles, and problem-solving techniques in the field to assist a specialist team in implementing a
View Job
Junior Electrical Engineer For Accounting Support And Management-, Asset Accounting-, And Forensic Services Business (Tyger Valley, Bellville) – Up To R30,000 P.M.
Pretoria East: Junior Desktop Support Engineer posted by Drs Alberts Bouwer en Jordaan Incorporated
At a Haematology and Oncology PracticeDr Alberts, Bouwer and Jordaan Inc.Practices spread across Gauteng and the North WestThis is a full-time on-site role for a Junior Desktop Support Engineer located in PretoriaQualification required: Grade 12Minimum re
View Job
Junior Desktop Support Engineer
South Africa: Junior Internet Helpdesk Support
Junior Internet Helpdesk Support - Edgemead - R14 500 (Depending on experience) Do you have a minimum of 2 years internet support experience and is familiar with Radius Manager, Mikrotik and Ubiquiti, then my client would like to meet you. Requirements: Mi
View Job
Junior Internet Helpdesk Support
South Africa: Junior Asset Verification Team Leader For Accounting Support And Management-, Asset Accounting-, And Forensic Services Business Tyger Valley, Bellville – Up To R18,300 P.M.
Tyger Valley Waterfront Up to R18,300 per month depending on experience and qualifications. Are you competent in implementing and conducting asset verification processes to identify, classify, record, validate and analyse asset inventory and condition data
View Job
Junior Asset Verification Team Leader For Accounting Support And Management-, Asset Accounting-, And Forensic Services Business Tyger Valley, Bellville – Up To R18,300 P.M.
Secunda: Junior Field Support Engineer
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Junior Field Support Engineer who will be responsible for providing technical support and maintenance for hardware, software, and network systems on-site. Your hands-on tec
View Job
Junior Field Support Engineer
Stellenbosch: Junior Software Qa And Support Analyst
Responsibilities: Conduct thorough testing of software applications to identify bugs, defects, and other issues. Create and execute test plans, test cases, and test scripts to validate product functionality. Collaborate with cross-functional teams, includi
View Job
Junior Software Qa And Support Analyst
Port Elizabeth: Junior Communications 1St Line Support
Requirements: Relevant IT/Telecommunication qualification advantageous. 1yr or more Support experience Microsoft OS Experience essential Office 365 experience advantageous SQL experience advantageous Valid driver’s license Own reliable transport essential
View Job
Junior Communications 1St Line Support
Port Elizabeth: Junior Communications 1St Line Support posted by Top Vitae
Requirements:Relevant IT/Telecommunication qualification advantageous.1yr or more Support experienceMicrosoft OS Experience essentialOffice 365 experience advantageousSQL experience advantageousValid drivers licenseOwn reliable transport essential Key Perf
View Job
Junior Communications 1St Line Support
Johannesburg: Junior It Support Technician (Voip/Networking) posted by Curiska
Hiring: JUNIOR IT SUPPORT TECHNICIAN (VOIP/NETWORKING) Overview of role:Perform physical on-sites for support purposes, trouble-shooting faults on site and relaying to the remote support team for resolutionPerform customer equipment installations, includin
View Job
Junior It Support Technician (Voip/Networking)
Johannesburg: Junior Technical Support Specialist posted by Curiska
Grade 12/Matric or equivalent qualification. Minimum 3-5 Years industry experience in technical administration. Experience with ERP (SAP, Business Central or Navision). Computer Literate (Word, PowerPoint and Excel).DUTIES AND : RESPONSIBILITIES Liaise wi
View Job
Junior Technical Support Specialist
Cape Town: Junior Support Engineer posted by Pronel Consultants
Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive custom
View Job
Junior Support Engineer
Johannesburg: Junior Support Coordinator posted by EMPIRE RECRUITMENT
The purpose of the role is to coordinate and take responsibility for the day to day activities and deliverables within the different functions of the sales team by interacting with relevant internal and external stakeholders and providing support to the Bu
View Job
Junior Support Coordinator
Secunda: Junior Field Support Engineer posted by IOCO
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Junior Field Support Engineer who will be responsible for providing technical support and maintenance for hardware, software, and network systems on-site. Your hands-on tec
View Job
Junior Field Support Engineer
Secunda: Junior Field Support Engineer posted by IOCO
iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Junior Field Support Engineer who will be responsible for providing technical support and maintenance for hardware, software, and network systems on-site. Your hands-on tec
View Job
Junior Field Support Engineer
Johannesburg: Junior Support Consultant posted by IOCO
We are looking for a motivated and detail-oriented individual to join our team as a Junior Support Consultant. This entry-level position is perfect for someone with strong problem-solving skills, excellent communication abilities, and a passion for providi
View Job
Junior Support Consultant
Pretoria: Junior Support Engineer posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking a proactive and customer-focused Junior Support Engineer to join our team. As a Junior Support Engineer, you will play a crucial role in providing technica
View Job
Junior Support Engineer
Johannesburg: Junior Support Consultant posted by IOCO
We are looking for a motivated and detail-oriented individual to join our team as a Junior Support Consultant. This entry-level position is perfect for someone with strong problem-solving skills, excellent communication abilities, and a passion for providi
View Job
Junior Support Consultant
Pretoria: Junior Support Engineer posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking a proactive and customer-focused Junior Support Engineer to join our team. As a Junior Support Engineer, you will play a crucial role in providing technica
View Job
Junior Support Engineer
Cape Town: Junior Support Engineer posted by Pronel Personnel
Our client based in Cape Town (CBD) is currently seeking a Junior Support Engineer to join their technical support team. The Junior Support Engineer will assist in providing technical assistance to customers, resolving issues and ensuring a positive custom
View Job
Junior Support Engineer
Stellenbosch: Junior Qa Support Analyst (Sql) posted by Datafin
Junior QA & Support Analyst (SQL)IT - Support ~ IT - Software TestingStellenbosch - Western CapeENVIRONMENT: A fast-growing FinTech company with a footprint on the African continent seeks a highly talented Junior QA & Support Analyst with strong SQL skills
View Job
Junior Qa Support Analyst (Sql)