Menu Close

Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-07-07
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi`s each month. Shift allowance and travelling allowance.

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-07 at 13:26:01 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

  Cape Town: Controller posted by Goldman Tech

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Durban North: Process Support Tech – Urgently Needed posted by Bluff Personnel

Main Duties include: Pre-weighing for batching Identify and monitor production machine parameters Monitoring and testing product/batch quality Ensuring production processes run smoothly and efficiently Identify machine faults and production error Maintain


View Job
Process Support Tech – Urgently Needed

Sir Lowrys Pass: Support Technician – Level 1 posted by Cybersmart

The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this


View Job
Support Technician – Level 1

Centurion: Telephonic Support Technician posted by FSI

We are in search of a highly motivated and professional Support Technician to join our Customer Support Department in CenturionQualifications:Matric and relevant qualificationsRequirements:Must have own transportMust be available immediately Must live in o


View Job
Telephonic Support Technician

South Africa: Ict Support Technician

ABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities.


View Job
Ict Support Technician

Pretoria: Systems And It Support Technician

Trouble Minimum education (essential): Matric Minimum education (desirable): A or equivalent technical qualification N or equivalent technical qualification MCSE, or similar Minimum applicable experience (years): 1 - 3 years Required nature of experience:


View Job
Systems And It Support Technician

Midrand: Javascript Full Stack Developer & Technical Support (Entry)

ESSENTIAL SKILLS REQUIREMENTS: NodeJS (TypeScript and JavaScript) React and backend development NoSQL DB (Mongo, Redis) Docker, Docker Compose Thorough understanding of Git processes Any additional responsibilities assigned in the Agile Working Model (AWM)


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Pretoria: Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Employer Description Private Tertiary Education Job Description One of our clients in the Private Academic Sector is looking for a Head of Programme IT to join their team. You will be responsible for managing quality assurance of allocated Programme and as


View Job
Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Edenvale: Technical Support – Electronic Security Alarm Systems

Technical Support Manager (POS24084) Strijdom Park (Randburg) R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qua

  Cape Town: Full Stack Developer posted by Hire Resolve

View Job
Technical Support – Electronic Security Alarm Systems

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


View Job
E-Learning Support Technician (Level 2 And Level 1)

Centurion: Javascript Full Stack Developer & Technical Support (Entry)

Key Responsibilities: - Design, develop, and maintain platform solutions using NodeJS, TypeScript, JavaScript, React, and noSQL databases. - Provide 2nd and 3rd level technical support for developers, ensuring software availability, maintainability, and sc


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Johannesburg City: Desktop Support Technician posted by FRESH INFORMATION TECHNOLOGY

Desktop support technician required.Qualifucations: Candidates must posses a valid Matric certificate and CompTIA A+ certified they should also be willing to undergo credit and criminal checks.Duties include but are not limited to. Reimaging of laptops, jo


View Job
Desktop Support Technician

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working e


View Job
Technical Support Engineer- Refrigeration And Hvac

Johannesburg: Technical Support Advisor

Duties: Technical support to branches, Dealers and clients. May be required to travel from time to time within the borders of RSA and cross border at short notice. Develop and maintain good relations with branches, dealership and clients. Attending technic


View Job
Technical Support Advisor

Cape Town City Centre: Senior Field Service Support Technician

Perform repair and maintenance of products, logging faults and problems to enhance product quality Conduct diagnostics and resolutions to ensure customer satisfaction and effective support Investigate facility failures to identify root causes and implement


View Job
Senior Field Service Support Technician

Johannesburg: Parts Technical Support

Roles and Responsibilities: Maintaining Good Relations with internal stakeholders Supplying a written summary report of sales improvements, opportunities, and challenges on a fortnightly basis to his direct superior, report to include recommendations, proj


View Job
Parts Technical Support

Kimberley: It Support Technician

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly. Responsibilities and

  Cape Town: Front-End Developer posted by Goldman Tech

View Job
It Support Technician

Johannesburg: Business Systems Support (Technical Lead)

Qualification: Information Technology NQF level 6 (Essential) MSSQL (Essential) Dynamics AX/D365 (Essential) MS Power Platform (Essential) The ideal candidate will have at least 2 years of experience in: IT Business Systems Support, with expertise in Enter


View Job
Business Systems Support (Technical Lead)

Ekurhuleni: Product Support Technician (Compressor Technician)

Minimum three years experience working in Compressors Excellent customer relations experience Offer support on technical issues relating to compressors Good knowledge of compressor parts Field service for the Gauteng region Product Support Technician (Comp


View Job
Product Support Technician (Compressor Technician)

Cape Town City Centre: Tech Support Analyst

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team. If you have previous experience, preferably in telecoms, then we would love to hear from yo


View Job
Tech Support Analyst

Pretoria: Systems & It Support Technician

Responsibilities - IT Administration - Salesforce Administration - Desktop and Hardware Support - Network Administration - QMS Minimum education (essential): - Matric Minimum education (desirable): - A or equivalent technical qualification - N or equivalen


View Job
Systems & It Support Technician

Groblersdal: Support Desk Technician

Main job function 1. Support Desk Technician Educational Qualifications and Requirements: A high school Certificate or equivalent is required. CompTIA A, CompTIA Network, CompTIA Security, Microsoft Certified Desktop Support Technician (MCDST), and others


View Job
Support Desk Technician

Johannesburg: Technical Support Engineer (Hvac/Refigeration)

IRING: Refrigeration company is looking for a Technical Support Engineer. Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working exper


View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: It Technical Support Engineer

Roles and Responsibilities The IT Technical Support Engineer is responsible for providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting, recommending solutions tailored to client needs, and ensuri


View Job
It Technical Support Engineer

Cape Town City Centre: Desktop Support Technician

Minimum Requirements: Grade 12 Tertiary qualification IT A and N Certificates At least 4 years experience dealing with desktop hardware in large companies Able and willing to work shifts, public holidays and weekends when needed Duties and Responsibilities


View Job
Desktop Support Technician

Cape Town City Centre: Technical Support Agent : Usa Campaign

TECHNICAL SUPPORT AGENT USA CAMPAIGN CAPE TOWN The Technical Support Representative (TSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally con


View Job
Technical Support Agent

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-07-07
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 6 months technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-07 at 13:25:26 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

  Cape Town: Controller posted by Goldman Tech

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Durban North: Process Support Tech – Urgently Needed posted by Bluff Personnel

Main Duties include: Pre-weighing for batching Identify and monitor production machine parameters Monitoring and testing product/batch quality Ensuring production processes run smoothly and efficiently Identify machine faults and production error Maintain


View Job
Process Support Tech – Urgently Needed

Sir Lowrys Pass: Support Technician – Level 1 posted by Cybersmart

The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this


View Job
Support Technician – Level 1

Centurion: Telephonic Support Technician posted by FSI

We are in search of a highly motivated and professional Support Technician to join our Customer Support Department in CenturionQualifications:Matric and relevant qualificationsRequirements:Must have own transportMust be available immediately Must live in o


View Job
Telephonic Support Technician

South Africa: Ict Support Technician

ABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities.


View Job
Ict Support Technician

Pretoria: Systems And It Support Technician

Trouble Minimum education (essential): Matric Minimum education (desirable): A or equivalent technical qualification N or equivalent technical qualification MCSE, or similar Minimum applicable experience (years): 1 - 3 years Required nature of experience:


View Job
Systems And It Support Technician

Midrand: Javascript Full Stack Developer & Technical Support (Entry)

ESSENTIAL SKILLS REQUIREMENTS: NodeJS (TypeScript and JavaScript) React and backend development NoSQL DB (Mongo, Redis) Docker, Docker Compose Thorough understanding of Git processes Any additional responsibilities assigned in the Agile Working Model (AWM)


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Pretoria: Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Employer Description Private Tertiary Education Job Description One of our clients in the Private Academic Sector is looking for a Head of Programme IT to join their team. You will be responsible for managing quality assurance of allocated Programme and as


View Job
Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Edenvale: Technical Support – Electronic Security Alarm Systems

Technical Support Manager (POS24084) Strijdom Park (Randburg) R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qua

  Cape Town: Data Steward posted by InfoBluePrint Services

View Job
Technical Support – Electronic Security Alarm Systems

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


View Job
E-Learning Support Technician (Level 2 And Level 1)

Centurion: Javascript Full Stack Developer & Technical Support (Entry)

Key Responsibilities: - Design, develop, and maintain platform solutions using NodeJS, TypeScript, JavaScript, React, and noSQL databases. - Provide 2nd and 3rd level technical support for developers, ensuring software availability, maintainability, and sc


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Johannesburg City: Desktop Support Technician posted by FRESH INFORMATION TECHNOLOGY

Desktop support technician required.Qualifucations: Candidates must posses a valid Matric certificate and CompTIA A+ certified they should also be willing to undergo credit and criminal checks.Duties include but are not limited to. Reimaging of laptops, jo


View Job
Desktop Support Technician

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working e


View Job
Technical Support Engineer- Refrigeration And Hvac

Johannesburg: Technical Support Advisor

Duties: Technical support to branches, Dealers and clients. May be required to travel from time to time within the borders of RSA and cross border at short notice. Develop and maintain good relations with branches, dealership and clients. Attending technic


View Job
Technical Support Advisor

Cape Town City Centre: Senior Field Service Support Technician

Perform repair and maintenance of products, logging faults and problems to enhance product quality Conduct diagnostics and resolutions to ensure customer satisfaction and effective support Investigate facility failures to identify root causes and implement


View Job
Senior Field Service Support Technician

Johannesburg: Parts Technical Support

Roles and Responsibilities: Maintaining Good Relations with internal stakeholders Supplying a written summary report of sales improvements, opportunities, and challenges on a fortnightly basis to his direct superior, report to include recommendations, proj


View Job
Parts Technical Support

Kimberley: It Support Technician

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly. Responsibilities and


View Job
It Support Technician

Johannesburg: Business Systems Support (Technical Lead)

Qualification: Information Technology NQF level 6 (Essential) MSSQL (Essential) Dynamics AX/D365 (Essential) MS Power Platform (Essential) The ideal candidate will have at least 2 years of experience in: IT Business Systems Support, with expertise in Enter

  Cape Town: Full Stack Developer posted by Hire Resolve

View Job
Business Systems Support (Technical Lead)

Ekurhuleni: Product Support Technician (Compressor Technician)

Minimum three years experience working in Compressors Excellent customer relations experience Offer support on technical issues relating to compressors Good knowledge of compressor parts Field service for the Gauteng region Product Support Technician (Comp


View Job
Product Support Technician (Compressor Technician)

Cape Town City Centre: Tech Support Analyst

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team. If you have previous experience, preferably in telecoms, then we would love to hear from yo


View Job
Tech Support Analyst

Pretoria: Systems & It Support Technician

Responsibilities - IT Administration - Salesforce Administration - Desktop and Hardware Support - Network Administration - QMS Minimum education (essential): - Matric Minimum education (desirable): - A or equivalent technical qualification - N or equivalen


View Job
Systems & It Support Technician

Groblersdal: Support Desk Technician

Main job function 1. Support Desk Technician Educational Qualifications and Requirements: A high school Certificate or equivalent is required. CompTIA A, CompTIA Network, CompTIA Security, Microsoft Certified Desktop Support Technician (MCDST), and others


View Job
Support Desk Technician

Johannesburg: Technical Support Engineer (Hvac/Refigeration)

IRING: Refrigeration company is looking for a Technical Support Engineer. Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working exper


View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: It Technical Support Engineer

Roles and Responsibilities The IT Technical Support Engineer is responsible for providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting, recommending solutions tailored to client needs, and ensuri


View Job
It Technical Support Engineer

Cape Town City Centre: Desktop Support Technician

Minimum Requirements: Grade 12 Tertiary qualification IT A and N Certificates At least 4 years experience dealing with desktop hardware in large companies Able and willing to work shifts, public holidays and weekends when needed Duties and Responsibilities


View Job
Desktop Support Technician

Cape Town City Centre: Technical Support Agent : Usa Campaign

TECHNICAL SUPPORT AGENT USA CAMPAIGN CAPE TOWN The Technical Support Representative (TSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally con


View Job
Technical Support Agent

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-07-07
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

R35 per Hour for the first 3 months probation – once deemed competent you will earn a basic salary of R6 000 with an additional R1 000 if you meet your kpi`s each month. Shift allowance and travelling allowance.

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-07 at 13:24:04 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

  Cape Town: Production Supervisor posted by SA Metal

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Durban North: Process Support Tech – Urgently Needed posted by Bluff Personnel

Main Duties include: Pre-weighing for batching Identify and monitor production machine parameters Monitoring and testing product/batch quality Ensuring production processes run smoothly and efficiently Identify machine faults and production error Maintain


View Job
Process Support Tech – Urgently Needed

Sir Lowrys Pass: Support Technician – Level 1 posted by Cybersmart

The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this


View Job
Support Technician – Level 1

Centurion: Telephonic Support Technician posted by FSI

We are in search of a highly motivated and professional Support Technician to join our Customer Support Department in CenturionQualifications:Matric and relevant qualificationsRequirements:Must have own transportMust be available immediately Must live in o


View Job
Telephonic Support Technician

South Africa: Ict Support Technician

ABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities.


View Job
Ict Support Technician

Pretoria: Systems And It Support Technician

Trouble Minimum education (essential): Matric Minimum education (desirable): A or equivalent technical qualification N or equivalent technical qualification MCSE, or similar Minimum applicable experience (years): 1 - 3 years Required nature of experience:


View Job
Systems And It Support Technician

Midrand: Javascript Full Stack Developer & Technical Support (Entry)

ESSENTIAL SKILLS REQUIREMENTS: NodeJS (TypeScript and JavaScript) React and backend development NoSQL DB (Mongo, Redis) Docker, Docker Compose Thorough understanding of Git processes Any additional responsibilities assigned in the Agile Working Model (AWM)


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Pretoria: Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Employer Description Private Tertiary Education Job Description One of our clients in the Private Academic Sector is looking for a Head of Programme IT to join their team. You will be responsible for managing quality assurance of allocated Programme and as


View Job
Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Edenvale: Technical Support – Electronic Security Alarm Systems

Technical Support Manager (POS24084) Strijdom Park (Randburg) R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qua

  Cape Town: Front-End Developer posted by Goldman Tech

View Job
Technical Support – Electronic Security Alarm Systems

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


View Job
E-Learning Support Technician (Level 2 And Level 1)

Centurion: Javascript Full Stack Developer & Technical Support (Entry)

Key Responsibilities: - Design, develop, and maintain platform solutions using NodeJS, TypeScript, JavaScript, React, and noSQL databases. - Provide 2nd and 3rd level technical support for developers, ensuring software availability, maintainability, and sc


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Johannesburg City: Desktop Support Technician posted by FRESH INFORMATION TECHNOLOGY

Desktop support technician required.Qualifucations: Candidates must posses a valid Matric certificate and CompTIA A+ certified they should also be willing to undergo credit and criminal checks.Duties include but are not limited to. Reimaging of laptops, jo


View Job
Desktop Support Technician

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working e


View Job
Technical Support Engineer- Refrigeration And Hvac

Johannesburg: Technical Support Advisor

Duties: Technical support to branches, Dealers and clients. May be required to travel from time to time within the borders of RSA and cross border at short notice. Develop and maintain good relations with branches, dealership and clients. Attending technic


View Job
Technical Support Advisor

Cape Town City Centre: Senior Field Service Support Technician

Perform repair and maintenance of products, logging faults and problems to enhance product quality Conduct diagnostics and resolutions to ensure customer satisfaction and effective support Investigate facility failures to identify root causes and implement


View Job
Senior Field Service Support Technician

Johannesburg: Parts Technical Support

Roles and Responsibilities: Maintaining Good Relations with internal stakeholders Supplying a written summary report of sales improvements, opportunities, and challenges on a fortnightly basis to his direct superior, report to include recommendations, proj


View Job
Parts Technical Support

Kimberley: It Support Technician

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly. Responsibilities and

  Cape Town: Full Stack Developer posted by Hire Resolve

View Job
It Support Technician

Johannesburg: Business Systems Support (Technical Lead)

Qualification: Information Technology NQF level 6 (Essential) MSSQL (Essential) Dynamics AX/D365 (Essential) MS Power Platform (Essential) The ideal candidate will have at least 2 years of experience in: IT Business Systems Support, with expertise in Enter


View Job
Business Systems Support (Technical Lead)

Ekurhuleni: Product Support Technician (Compressor Technician)

Minimum three years experience working in Compressors Excellent customer relations experience Offer support on technical issues relating to compressors Good knowledge of compressor parts Field service for the Gauteng region Product Support Technician (Comp


View Job
Product Support Technician (Compressor Technician)

Cape Town City Centre: Tech Support Analyst

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team. If you have previous experience, preferably in telecoms, then we would love to hear from yo


View Job
Tech Support Analyst

Pretoria: Systems & It Support Technician

Responsibilities - IT Administration - Salesforce Administration - Desktop and Hardware Support - Network Administration - QMS Minimum education (essential): - Matric Minimum education (desirable): - A or equivalent technical qualification - N or equivalen


View Job
Systems & It Support Technician

Groblersdal: Support Desk Technician

Main job function 1. Support Desk Technician Educational Qualifications and Requirements: A high school Certificate or equivalent is required. CompTIA A, CompTIA Network, CompTIA Security, Microsoft Certified Desktop Support Technician (MCDST), and others


View Job
Support Desk Technician

Johannesburg: Technical Support Engineer (Hvac/Refigeration)

IRING: Refrigeration company is looking for a Technical Support Engineer. Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working exper


View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: It Technical Support Engineer

Roles and Responsibilities The IT Technical Support Engineer is responsible for providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting, recommending solutions tailored to client needs, and ensuri


View Job
It Technical Support Engineer

Cape Town City Centre: Desktop Support Technician

Minimum Requirements: Grade 12 Tertiary qualification IT A and N Certificates At least 4 years experience dealing with desktop hardware in large companies Able and willing to work shifts, public holidays and weekends when needed Duties and Responsibilities


View Job
Desktop Support Technician

Cape Town City Centre: Technical Support Agent : Usa Campaign

TECHNICAL SUPPORT AGENT USA CAMPAIGN CAPE TOWN The Technical Support Representative (TSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally con


View Job
Technical Support Agent

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-07-07
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Deliver an exceptional customer experience by assisting customers in resolving inbound technical service enquiries in a call center environment. Achieve service levels in compliance with company directives.

Duties and responsibilities:

  • Responsible for resolution of customer queries with high professionalism from the moment of escalation in line with given timelines as per SLA
  • Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
  • Assist and resolve incidents according processes and procedures.
  • Resolve FTTH issues through effective troubleshooting and configuration.
  • Ensure excellent customer service and effective and efficient problem-solving.
  • Preserve and build relationship with customers and other stakeholders on behalf of the business.
  • Effectively follow up on calls including other key commitments made to clients.
  • Reduce escalated incidents in line with SOPs and policy.
  • Provide exceptional support to the rest of the team inclusive of 2nd line up Field Engineers.
  • Submit reports including progress reports and analysis of information and statistics.
  • Data capture customer info, escalated incidents and the processing of the ticket data

Education and Experience:

  • Matric
  • English language proficiency
  • Minimum 1 year inbound technical support experience within a center required
  • Typing speed of minimum 35 wpm

Key Competencies and Skills:

  • Excellent communication skills
  • Tech support
  • persuasiveness
  • tenacious
  • negotiation skills
  • stress tolerance
  • effective time management

Salary and rates including allowances, incentives:

  • Whilst in training/probation you will receive a basic of R6020 for 3 months
  • After 3 months depending on your performance (getting above 67% FCR) you will then receive a basic of R7000
  • Adherence Incentive R1000
  • Vodacom incentive breakdown 65% FCR = R500 / 69% FCR = R1000 / 72% FCR = R2000 (First Call Resolution)
  • Potential earnings of up to R9000

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 – Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) 365 days a year, including public holidays.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-07 at 13:20:33 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

  Cape Town: Intermediate C# Developer posted by Goldman Tech

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Durban North: Process Support Tech – Urgently Needed posted by Bluff Personnel

Main Duties include: Pre-weighing for batching Identify and monitor production machine parameters Monitoring and testing product/batch quality Ensuring production processes run smoothly and efficiently Identify machine faults and production error Maintain


View Job
Process Support Tech – Urgently Needed

Sir Lowrys Pass: Support Technician – Level 1 posted by Cybersmart

The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this


View Job
Support Technician – Level 1

Centurion: Telephonic Support Technician posted by FSI

We are in search of a highly motivated and professional Support Technician to join our Customer Support Department in CenturionQualifications:Matric and relevant qualificationsRequirements:Must have own transportMust be available immediately Must live in o


View Job
Telephonic Support Technician

South Africa: Ict Support Technician

ABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities.


View Job
Ict Support Technician

Pretoria: Systems And It Support Technician

Trouble Minimum education (essential): Matric Minimum education (desirable): A or equivalent technical qualification N or equivalent technical qualification MCSE, or similar Minimum applicable experience (years): 1 - 3 years Required nature of experience:


View Job
Systems And It Support Technician

Midrand: Javascript Full Stack Developer & Technical Support (Entry)

ESSENTIAL SKILLS REQUIREMENTS: NodeJS (TypeScript and JavaScript) React and backend development NoSQL DB (Mongo, Redis) Docker, Docker Compose Thorough understanding of Git processes Any additional responsibilities assigned in the Agile Working Model (AWM)


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Pretoria: Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Employer Description Private Tertiary Education Job Description One of our clients in the Private Academic Sector is looking for a Head of Programme IT to join their team. You will be responsible for managing quality assurance of allocated Programme and as

  Stellenbosch: Software Engineer (Go, Java, C/C++) (Cpt Hybrid) posted by Datafin

View Job
Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Edenvale: Technical Support – Electronic Security Alarm Systems

Technical Support Manager (POS24084) Strijdom Park (Randburg) R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qua


View Job
Technical Support – Electronic Security Alarm Systems

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


View Job
E-Learning Support Technician (Level 2 And Level 1)

Centurion: Javascript Full Stack Developer & Technical Support (Entry)

Key Responsibilities: - Design, develop, and maintain platform solutions using NodeJS, TypeScript, JavaScript, React, and noSQL databases. - Provide 2nd and 3rd level technical support for developers, ensuring software availability, maintainability, and sc


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Johannesburg City: Desktop Support Technician posted by FRESH INFORMATION TECHNOLOGY

Desktop support technician required.Qualifucations: Candidates must posses a valid Matric certificate and CompTIA A+ certified they should also be willing to undergo credit and criminal checks.Duties include but are not limited to. Reimaging of laptops, jo


View Job
Desktop Support Technician

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working e


View Job
Technical Support Engineer- Refrigeration And Hvac

Johannesburg: Technical Support Advisor

Duties: Technical support to branches, Dealers and clients. May be required to travel from time to time within the borders of RSA and cross border at short notice. Develop and maintain good relations with branches, dealership and clients. Attending technic


View Job
Technical Support Advisor

Cape Town City Centre: Senior Field Service Support Technician

Perform repair and maintenance of products, logging faults and problems to enhance product quality Conduct diagnostics and resolutions to ensure customer satisfaction and effective support Investigate facility failures to identify root causes and implement


View Job
Senior Field Service Support Technician

Johannesburg: Parts Technical Support

Roles and Responsibilities: Maintaining Good Relations with internal stakeholders Supplying a written summary report of sales improvements, opportunities, and challenges on a fortnightly basis to his direct superior, report to include recommendations, proj


View Job
Parts Technical Support

Kimberley: It Support Technician

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly. Responsibilities and

  Cape Town: Structural Engineer posted by Hire Resolve

View Job
It Support Technician

Johannesburg: Business Systems Support (Technical Lead)

Qualification: Information Technology NQF level 6 (Essential) MSSQL (Essential) Dynamics AX/D365 (Essential) MS Power Platform (Essential) The ideal candidate will have at least 2 years of experience in: IT Business Systems Support, with expertise in Enter


View Job
Business Systems Support (Technical Lead)

Ekurhuleni: Product Support Technician (Compressor Technician)

Minimum three years experience working in Compressors Excellent customer relations experience Offer support on technical issues relating to compressors Good knowledge of compressor parts Field service for the Gauteng region Product Support Technician (Comp


View Job
Product Support Technician (Compressor Technician)

Cape Town City Centre: Tech Support Analyst

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team. If you have previous experience, preferably in telecoms, then we would love to hear from yo


View Job
Tech Support Analyst

Pretoria: Systems & It Support Technician

Responsibilities - IT Administration - Salesforce Administration - Desktop and Hardware Support - Network Administration - QMS Minimum education (essential): - Matric Minimum education (desirable): - A or equivalent technical qualification - N or equivalen


View Job
Systems & It Support Technician

Groblersdal: Support Desk Technician

Main job function 1. Support Desk Technician Educational Qualifications and Requirements: A high school Certificate or equivalent is required. CompTIA A, CompTIA Network, CompTIA Security, Microsoft Certified Desktop Support Technician (MCDST), and others


View Job
Support Desk Technician

Johannesburg: Technical Support Engineer (Hvac/Refigeration)

IRING: Refrigeration company is looking for a Technical Support Engineer. Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working exper


View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: It Technical Support Engineer

Roles and Responsibilities The IT Technical Support Engineer is responsible for providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting, recommending solutions tailored to client needs, and ensuri


View Job
It Technical Support Engineer

Cape Town City Centre: Desktop Support Technician

Minimum Requirements: Grade 12 Tertiary qualification IT A and N Certificates At least 4 years experience dealing with desktop hardware in large companies Able and willing to work shifts, public holidays and weekends when needed Duties and Responsibilities


View Job
Desktop Support Technician

Cape Town City Centre: Technical Support Agent : Usa Campaign

TECHNICAL SUPPORT AGENT USA CAMPAIGN CAPE TOWN The Technical Support Representative (TSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally con


View Job
Technical Support Agent

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-07-07
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

We have an exciting opportunity for Customer Service Representatives to join a dynamic team of tech experts focused on redefining superior customer service in the telecommunications sector.

This role is focused on providing professional inbound technical support for resolving technical customer queries with the goal of first call resolution and end-to-end service delivery.

Salary
Great base salary and incentives with potential earnings of up to R 9000 per month

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 1 year technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-07 at 13:20:14 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

  Cape Town: Production Supervisor posted by SA Metal

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.


Here are some more related positions


Durban North: Process Support Tech – Urgently Needed posted by Bluff Personnel

Main Duties include: Pre-weighing for batching Identify and monitor production machine parameters Monitoring and testing product/batch quality Ensuring production processes run smoothly and efficiently Identify machine faults and production error Maintain


View Job
Process Support Tech – Urgently Needed

Sir Lowrys Pass: Support Technician – Level 1 posted by Cybersmart

The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this


View Job
Support Technician – Level 1

Centurion: Telephonic Support Technician posted by FSI

We are in search of a highly motivated and professional Support Technician to join our Customer Support Department in CenturionQualifications:Matric and relevant qualificationsRequirements:Must have own transportMust be available immediately Must live in o


View Job
Telephonic Support Technician

South Africa: Ict Support Technician

ABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities.


View Job
Ict Support Technician

Pretoria: Systems And It Support Technician

Trouble Minimum education (essential): Matric Minimum education (desirable): A or equivalent technical qualification N or equivalent technical qualification MCSE, or similar Minimum applicable experience (years): 1 - 3 years Required nature of experience:


View Job
Systems And It Support Technician

Midrand: Javascript Full Stack Developer & Technical Support (Entry)

ESSENTIAL SKILLS REQUIREMENTS: NodeJS (TypeScript and JavaScript) React and backend development NoSQL DB (Mongo, Redis) Docker, Docker Compose Thorough understanding of Git processes Any additional responsibilities assigned in the Agile Working Model (AWM)


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Pretoria: Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Employer Description Private Tertiary Education Job Description One of our clients in the Private Academic Sector is looking for a Head of Programme IT to join their team. You will be responsible for managing quality assurance of allocated Programme and as


View Job
Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Edenvale: Technical Support – Electronic Security Alarm Systems

Technical Support Manager (POS24084) Strijdom Park (Randburg) R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qua

  Cape Town: Intermediate C# Developer posted by Goldman Tech

View Job
Technical Support – Electronic Security Alarm Systems

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


View Job
E-Learning Support Technician (Level 2 And Level 1)

Centurion: Javascript Full Stack Developer & Technical Support (Entry)

Key Responsibilities: - Design, develop, and maintain platform solutions using NodeJS, TypeScript, JavaScript, React, and noSQL databases. - Provide 2nd and 3rd level technical support for developers, ensuring software availability, maintainability, and sc


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Johannesburg City: Desktop Support Technician posted by FRESH INFORMATION TECHNOLOGY

Desktop support technician required.Qualifucations: Candidates must posses a valid Matric certificate and CompTIA A+ certified they should also be willing to undergo credit and criminal checks.Duties include but are not limited to. Reimaging of laptops, jo


View Job
Desktop Support Technician

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working e


View Job
Technical Support Engineer- Refrigeration And Hvac

Johannesburg: Technical Support Advisor

Duties: Technical support to branches, Dealers and clients. May be required to travel from time to time within the borders of RSA and cross border at short notice. Develop and maintain good relations with branches, dealership and clients. Attending technic


View Job
Technical Support Advisor

Cape Town City Centre: Senior Field Service Support Technician

Perform repair and maintenance of products, logging faults and problems to enhance product quality Conduct diagnostics and resolutions to ensure customer satisfaction and effective support Investigate facility failures to identify root causes and implement


View Job
Senior Field Service Support Technician

Johannesburg: Parts Technical Support

Roles and Responsibilities: Maintaining Good Relations with internal stakeholders Supplying a written summary report of sales improvements, opportunities, and challenges on a fortnightly basis to his direct superior, report to include recommendations, proj


View Job
Parts Technical Support

Kimberley: It Support Technician

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly. Responsibilities and


View Job
It Support Technician

Johannesburg: Business Systems Support (Technical Lead)

Qualification: Information Technology NQF level 6 (Essential) MSSQL (Essential) Dynamics AX/D365 (Essential) MS Power Platform (Essential) The ideal candidate will have at least 2 years of experience in: IT Business Systems Support, with expertise in Enter

  Cape Town: Data Steward posted by InfoBluePrint Services

View Job
Business Systems Support (Technical Lead)

Ekurhuleni: Product Support Technician (Compressor Technician)

Minimum three years experience working in Compressors Excellent customer relations experience Offer support on technical issues relating to compressors Good knowledge of compressor parts Field service for the Gauteng region Product Support Technician (Comp


View Job
Product Support Technician (Compressor Technician)

Cape Town City Centre: Tech Support Analyst

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team. If you have previous experience, preferably in telecoms, then we would love to hear from yo


View Job
Tech Support Analyst

Pretoria: Systems & It Support Technician

Responsibilities - IT Administration - Salesforce Administration - Desktop and Hardware Support - Network Administration - QMS Minimum education (essential): - Matric Minimum education (desirable): - A or equivalent technical qualification - N or equivalen


View Job
Systems & It Support Technician

Groblersdal: Support Desk Technician

Main job function 1. Support Desk Technician Educational Qualifications and Requirements: A high school Certificate or equivalent is required. CompTIA A, CompTIA Network, CompTIA Security, Microsoft Certified Desktop Support Technician (MCDST), and others


View Job
Support Desk Technician

Johannesburg: Technical Support Engineer (Hvac/Refigeration)

IRING: Refrigeration company is looking for a Technical Support Engineer. Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working exper


View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: It Technical Support Engineer

Roles and Responsibilities The IT Technical Support Engineer is responsible for providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting, recommending solutions tailored to client needs, and ensuri


View Job
It Technical Support Engineer

Cape Town City Centre: Desktop Support Technician

Minimum Requirements: Grade 12 Tertiary qualification IT A and N Certificates At least 4 years experience dealing with desktop hardware in large companies Able and willing to work shifts, public holidays and weekends when needed Duties and Responsibilities


View Job
Desktop Support Technician

Cape Town City Centre: Technical Support Agent : Usa Campaign

TECHNICAL SUPPORT AGENT USA CAMPAIGN CAPE TOWN The Technical Support Representative (TSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally con


View Job
Technical Support Agent

Error making API request.

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Tech Support Customer Service Representative posted by CallForce






Date 2024-07-07
Job Title Tech Support Customer Service Representative
Employer CallForce
More Information
Salary 6000
Category It Computer
Location Western Cape
/ Cape Town

Job Summary

Key Responsibilities

  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
  • Ensure customer call backs to provide an update on the progress of the query
  • Ensure first call resolution on customer queries
  • Strive for excellence with every interaction

Minimum Requirements

  • Passion for customer service & must enjoy problem solving & exceeding customer expectations
  • Experience dealing with customer complaints
  • At least 1 year experience in customer services, preferably in a call center
  • At least 6 months technical support experience
  • Matric
  • Computer literacy

Working Hours

  • 06h00 22h00 Monday to Sunday on rotational shifts
  • Address: 122 St Georges Mall Newspaper House, 2nd Floor, Cape Town

What you can expect

  • Value-driven company with a culture that focuses on People Come First
  • Theoretical & practical world-class training to ensure you can apply what you have learned
  • Extensive support during incubation to ensure high levels of success in our dynamic operation
  • Long-term growth opportunities

Job Type: Full-time

Pay: R6 000,00 – R7 000,00 per month

Ability to commute/relocate:

  • Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • technical: 1 year (Required)

.

Tech Support Customer Service Representative position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-07 at 13:05:59 in the It Computer category

Click Go Apply to apply online!


You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

  Cape Town: Junior Accountant posted by Hire Resolve


Here are some more related positions


Durban North: Process Support Tech – Urgently Needed posted by Bluff Personnel

Main Duties include: Pre-weighing for batching Identify and monitor production machine parameters Monitoring and testing product/batch quality Ensuring production processes run smoothly and efficiently Identify machine faults and production error Maintain


View Job
Process Support Tech – Urgently Needed

Sir Lowrys Pass: Support Technician – Level 1 posted by Cybersmart

The Technical Support Agent will be responsible for delivering exceptional client service experiences to all clients. Queries and interactions are mainly telephonic or via written correspondence, but may include face-to-face interaction. The person in this


View Job
Support Technician – Level 1

Centurion: Telephonic Support Technician posted by FSI

We are in search of a highly motivated and professional Support Technician to join our Customer Support Department in CenturionQualifications:Matric and relevant qualificationsRequirements:Must have own transportMust be available immediately Must live in o


View Job
Telephonic Support Technician

South Africa: Ict Support Technician

ABOUT THE COMPANY: Our client is globally recognized as a leading innovator and a preferred independent supplier of telecommunications solutions. Our solutions are currently operational worldwide, with internationally acknowledged engineering capabilities.


View Job
Ict Support Technician

Pretoria: Systems And It Support Technician

Trouble Minimum education (essential): Matric Minimum education (desirable): A or equivalent technical qualification N or equivalent technical qualification MCSE, or similar Minimum applicable experience (years): 1 - 3 years Required nature of experience:


View Job
Systems And It Support Technician

Midrand: Javascript Full Stack Developer & Technical Support (Entry)

ESSENTIAL SKILLS REQUIREMENTS: NodeJS (TypeScript and JavaScript) React and backend development NoSQL DB (Mongo, Redis) Docker, Docker Compose Thorough understanding of Git processes Any additional responsibilities assigned in the Agile Working Model (AWM)


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Pretoria: Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Employer Description Private Tertiary Education Job Description One of our clients in the Private Academic Sector is looking for a Head of Programme IT to join their team. You will be responsible for managing quality assurance of allocated Programme and as


View Job
Zma 416016 – Head Of Programme – It Technical Support And Cloud Services

Edenvale: Technical Support – Electronic Security Alarm Systems

Technical Support Manager (POS24084) Strijdom Park (Randburg) R 15 000 to R 18 000 per month Requirements Qualification: Minimum GR12 but Electronics/iT Technical Diploma or BTech degree recommended. PC HW & SW, Networks and Basic Electronics knowledge/qua

  Cape Town: Front-End Developer posted by Goldman Tech

View Job
Technical Support – Electronic Security Alarm Systems

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


View Job
E-Learning Support Technician (Level 2 And Level 1)

Centurion: Javascript Full Stack Developer & Technical Support (Entry)

Key Responsibilities: - Design, develop, and maintain platform solutions using NodeJS, TypeScript, JavaScript, React, and noSQL databases. - Provide 2nd and 3rd level technical support for developers, ensuring software availability, maintainability, and sc


View Job
Javascript Full Stack Developer & Technical Support (Entry)

Johannesburg City: Desktop Support Technician posted by FRESH INFORMATION TECHNOLOGY

Desktop support technician required.Qualifucations: Candidates must posses a valid Matric certificate and CompTIA A+ certified they should also be willing to undergo credit and criminal checks.Duties include but are not limited to. Reimaging of laptops, jo


View Job
Desktop Support Technician

Johannesburg: Technical Support Engineer- Refrigeration And Hvac

Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working e


View Job
Technical Support Engineer- Refrigeration And Hvac

Johannesburg: Technical Support Advisor

Duties: Technical support to branches, Dealers and clients. May be required to travel from time to time within the borders of RSA and cross border at short notice. Develop and maintain good relations with branches, dealership and clients. Attending technic


View Job
Technical Support Advisor

Cape Town City Centre: Senior Field Service Support Technician

Perform repair and maintenance of products, logging faults and problems to enhance product quality Conduct diagnostics and resolutions to ensure customer satisfaction and effective support Investigate facility failures to identify root causes and implement


View Job
Senior Field Service Support Technician

Johannesburg: Parts Technical Support

Roles and Responsibilities: Maintaining Good Relations with internal stakeholders Supplying a written summary report of sales improvements, opportunities, and challenges on a fortnightly basis to his direct superior, report to include recommendations, proj


View Job
Parts Technical Support

Kimberley: It Support Technician

We are seeking a highly skilled IT Support Technician to join our team. The ideal candidate will have 2 to 3 years of experience in IT Support , with expertise in Hardware, software and troubleshooting. This role is based in Kimberly. Responsibilities and


View Job
It Support Technician

Johannesburg: Business Systems Support (Technical Lead)

Qualification: Information Technology NQF level 6 (Essential) MSSQL (Essential) Dynamics AX/D365 (Essential) MS Power Platform (Essential) The ideal candidate will have at least 2 years of experience in: IT Business Systems Support, with expertise in Enter

  Cape Town: Full Stack Developer posted by Hire Resolve

View Job
Business Systems Support (Technical Lead)

Ekurhuleni: Product Support Technician (Compressor Technician)

Minimum three years experience working in Compressors Excellent customer relations experience Offer support on technical issues relating to compressors Good knowledge of compressor parts Field service for the Gauteng region Product Support Technician (Comp


View Job
Product Support Technician (Compressor Technician)

Cape Town City Centre: Tech Support Analyst

UK based Company specialising in Delivering fresh, tech-led customer engagement solutions for global brands is looking for a talented individual to join their team. If you have previous experience, preferably in telecoms, then we would love to hear from yo


View Job
Tech Support Analyst

Pretoria: Systems & It Support Technician

Responsibilities - IT Administration - Salesforce Administration - Desktop and Hardware Support - Network Administration - QMS Minimum education (essential): - Matric Minimum education (desirable): - A or equivalent technical qualification - N or equivalen


View Job
Systems & It Support Technician

Groblersdal: Support Desk Technician

Main job function 1. Support Desk Technician Educational Qualifications and Requirements: A high school Certificate or equivalent is required. CompTIA A, CompTIA Network, CompTIA Security, Microsoft Certified Desktop Support Technician (MCDST), and others


View Job
Support Desk Technician

Johannesburg: Technical Support Engineer (Hvac/Refigeration)

IRING: Refrigeration company is looking for a Technical Support Engineer. Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working exper


View Job
Technical Support Engineer (Hvac/Refigeration)

Johannesburg: It Technical Support Engineer

Roles and Responsibilities The IT Technical Support Engineer is responsible for providing technical support and assistance to clients, both remotely and onsite. This role involves troubleshooting, recommending solutions tailored to client needs, and ensuri


View Job
It Technical Support Engineer

Cape Town City Centre: Desktop Support Technician

Minimum Requirements: Grade 12 Tertiary qualification IT A and N Certificates At least 4 years experience dealing with desktop hardware in large companies Able and willing to work shifts, public holidays and weekends when needed Duties and Responsibilities


View Job
Desktop Support Technician

Cape Town City Centre: Technical Support Agent : Usa Campaign

TECHNICAL SUPPORT AGENT USA CAMPAIGN CAPE TOWN The Technical Support Representative (TSR) is primarily accountable for resolving customer issues in a manner that minimizes the customer’s time and effort required to achieve resolution and emotionally con


View Job
Technical Support Agent

Error making API request.

Share this to someone who needs a job:
Posted in Uncategorised

More Jobs in Your Area