| Date | 2024-07-07 |
|---|---|
| Job Title | It Service Management Administrator |
| Employer | Hire Resolve More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Eastern Cape / Eastern Cape |
Job Summary
Hire Resolve`s client is looking for an experienced IT Service Management Administrator to join their team. The ideal candidate will have a deep understanding of ITIL and experience in service delivery, incident, and problem management, change management, event management, request management, CMDB and continuous service improvement.
Responsibilities:
- Administer and maintain the ITSM service desk platform FreshService
- Customize the ITSM tool to align with organizational processes.
- Configure workflows, automation rules, and service catalogue items.
- Define and manage service-level agreements (SLAs).
- Implement and maintain change management processes, workflows, and required adjustments as needed.
- Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
- Engage with ITSM vendors and maintain vendor relationship.
- Perform other related duties and participate in special Service Management projects as assigned.
- Collaborate with cross-functional teams to define business requirements, resolve issues, requests, and provide expertise in the configuration and customization of ITSM modules as needed
- Define and review the measurement of the services using metrics that include key performance indicators (KPIs) generating and distributing quality reports to measure the effectiveness and value of the ITSM Software
- Ensure that the CMDB is managed and maintained with the highest degree of accuracy.
- Will work closely with Change Coordinator to process Change management tasks (i.e. process RFCs, etc)
- Suggest continual service improvement and contribute to ongoing process maturity through regular reviews of the process and tools, trend analysis and metrics reporting and through regular engagement with stakeholders.
Requirements:
- Experience with ITSM tools FreshService a Plus.
- Extensive experience on ITSM software modules such as but not limited to, ITSM, Asset management, ITOM, ITAM, CMDB, discovery, etc.
- Up-to-date knowledge of marketplace and technology changes pertinent to ITSM tools, monitoring tools, and ITIL processes
- Prior experience with the administration, integration or rolling out an ITSM software.
Benefits:
- Remote working
- You can alsovisit the Hire Resolve website:hireresolve.co.zaor email us: Hire Resolve
It Service Management Administrator position available in Eastern Cape, Eastern Cape. This job position was posted by Hire Resolve. The job has been posted as a char8000 ad on 2024-07-07 at 17:08:56 in the It Computer categoryClick Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Pretoria City: Sales Agents posted by Growth Path Services
We based in Pretoria, South Africa with offices nationwide and constantly expanding! Growth Path Services is a Direct Sales and Marketing company well established in the marketing industry.Training for our candidates will be provided and experience is not
View Job
Sales AgentsSouthern Suburbs: Registered Nurse – Specialized Units posted by Oasis Healthservices
3 years of experience in specialized wardRegistered with SANC as Registered NurseOwn transport Registered Nurse - Specialized Units position available in Western Cape, Southern Suburbs. This job position was posted by Oasis Healthservices. The job has been
View Job
Registered Nurse – Specialized UnitsLenasia: Unit Manager – Medical Ward posted by Oasis Healthservices
3 Years experience in Medical ward - Private HospitalRegistered with SANC as Registered NurseOwn transport Unit Manager - Medical Ward position available in Gauteng, Lenasia. This job position was posted by Oasis Healthservices. The job has been posted as
View Job
Unit Manager – Medical WardCape Town: Credit Controller posted by Umoja Recruitment Services
Credit Controller. Min 5 yrs full debtors function exp ess. Monitor credit limits and collection of outstanding monies. Reconciliations, Month end statements and invoices. Review credit limits. Check Credit Insurer system every 2 months. Maintain client d
View Job
Credit ControllerDurbanville: Customer Service Agent posted by Bizcraft Recruitment Solutions
- Attention to detail- Able to work under pressure- Have excellent communication skills both over email and telephonically.- Reliable- Excellent Computer Skills- Friendly personalityPlease send an e-mail to Bizcraft Recruitment Solutions Customer Service
View Job
Customer Service AgentPietermaritzburg: Service Advisor – Motor Industry posted by All Star Placements
We have a Service Advisor position available in the Pietermaritzburg area. Candidates are required to have at least three years of previous automotive workshop and sales experience within the motor industry service department.Candidates are expected to do
View Job
Service Advisor – Motor IndustryMidrand: Junior Site Manager posted by Projo Projects Management Services
English first language male - PriorityDrivers License - PriorityShopfitting Experience Construction Experience Problem Solving - PrioritySober Habits - PriorityPeople SkillsGreat Communication SkillsBe Prepared to Travel - PriorityTime Conscious - Priority
View Job
Junior Site ManagerEdenvale: Financial Accountant – Management Accountant posted by Umoja Recruitment Services
Degree Management Accounting or relevant. Minimum 5 - 8 years experience within the manufacturing industry. Strong costing, inventory and Bill of Material experience is essential for this position. Full Financial Accounting function which includes Trial B
View Job
Financial Accountant – Management AccountantGauteng: Senior Site Administrator posted by INTASOL Construction Services
Job Title: Senior Site Administrator x 1Location: Any of our Construction Sites across provinces in South Africa.Contract Type:Project Based Overview of the company:INTASOL Construction Services is a specialist in tailings infrastructure and civil construc
View Job
Senior Site AdministratorEdenvale: Security Guard (C-Grade) – Fire-Arm Competency Must posted by Swanola Security Services
Swanola is looking for C-Grade Security Officers with Firearm competency (Must have) for a site on East Rand.1. Must have PSIRA (up to date)2. Firearm Competency (Must have)3. Professional4. 3+ years experience Security Guard (C-Grade) - Fire-Arm Competenc
View Job
Security Guard (C-Grade) – Fire-Arm Competency MustBellville: Fitter And Turner – Also Need To Have A Valid Driver`S License And Contactable References posted by Electricmac Services
Looking for a fitter and turner with valid drivers license and contactable references. Need to be versatile and be able to work independently. Must be able to speak, read and write English an reside in Cape Town surrounds. Any other engineering related ex
View Job
Fitter And Turner – Also Need To Have A Valid Driver`S License And Contactable ReferencesPretoria City: Sales Agent posted by UNIFORCE SECURITY SERVICES
Sales Agent wanted for small Security Services company based in Arcadia, Pretoria.Minimum requirements:Grade 12Valid Driving License (Must be able to drive without supervision)Well-spokenMust understand sales and be willing to work FULL TIME ON THE FIELDMu
View Job
Sales AgentCenturion: Bookkeeper/ Payroll Officer posted by Ijaba Security Services
We are looking for a Bookkeeper/ Payroll Officer Experience in Pastel Accounting, able to do books up to balance sheetProficient in Sage VIP ( Salaries for 150 people)AdminReconsiliationsEmployment equity preparationSkills development (WSP) preparationAssi
View Job
Bookkeeper/ Payroll OfficerCenturion: Payroll Officer / Bookkeeper posted by Ijaba Security Services
We are looking for a Payroll Officer / Bookkeeper Experience in Pastel Accounting, able to do books up to balance sheetProficient in Sage VIP ( Salaries for 150 people)AdminReconsiliationsEmployment equity preparationSkills development (WSP) preparationAss
View Job
Payroll Officer / BookkeeperJohannesburg City: Accountant €“ Johannesburg €“ R65 000Ctc – Accountant €“ Johannesburg €“ R65 000Ctc posted by AIM Personnel Services
Accountant Johannesburg R65 000ctcB.Comm degree, must be from a manufacturing /production environment. Financial management, Budgeting, Reporting, Leading and supervising of staff. Excellent experience on job-costing, bill of materials. Mail a detailed c
View Job
Accountant €“ Johannesburg €“ R65 000Ctc – Accountant €“ Johannesburg €“ R65 000CtcCentury City: Service Advisor posted by FMC
A professional vehicle workshop based in Montague Gardens/Milnerton Western Cape is urgently looking for a Service Advisor to join their team.Duties, pre-requisites and core responsibilities: Handling customer inquiries and providing exceptional customer s
View Job
Service AdvisorJohannesburg: Service Technician / Mechanical Fitter
Field service perform above tasks on site at customers as required, both on surface and possibly underground at mines. Respond and attend promptly to equipment breakdowns at customer sites. Carrying out service and repairs on mechanical, electrical and hyd
View Job
Service Technician / Mechanical FitterCape Town City Centre: Customer Service Agent
Description Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query reso
View Job
Customer Service AgentCape Town City Centre: Customer Service Agent
URGENT: BPO Call Centre Agents needed -Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a USA Campaign. -This will be night shift. Must reside in Cape Town Will be based in Town Mus
View Job
Customer Service AgentStrandfontein: Industrial & Commercial Refrigeration Technician – With Ammonia Experience posted by Qamic Services
Industrial and Commercial Refrigeration Technician needed preferably with relevant qualifications and with Ammonia experience. We deal mainly with industrial refrigeration systems in the marine industry. Salary will be discussed at interview and is subject
View Job
Industrial & Commercial Refrigeration Technician – With Ammonia ExperienceSandton: Bookk – Financial Services posted by Roof Top Recruitment
relevant accounting tertiary3 years bookkeeping skillsets Bookk - Financial Services position available in Gauteng, Sandton. This job position was posted by Roof Top Recruitment. The job has been posted as a free ad on 2024-06-14 at 11:11:16 in the Finance
View Job
Bookk – Financial ServicesCape Town City Centre: Recent Grad – Financial Services
N/Subs Cape Town Graduate position who wants to join the Financial Services sector and grow into a Portfolio professional. Entry level into a leading industry and organisation Matric Degree in Finance or related completed - no exp Studying towards or have
View Job
Recent Grad – Financial ServicesJohannesburg: Field Service Engineer – Diesel Fitter
QUALIFICATIONS: Grade 12 or equivalent. National diploma in mechanical engineering or a technical trade qualification (such as a trade test pass in diesel fitting ) Electrical qualification or experience is an added advantage. At least 4 years of engineeri
View Job
Field Service Engineer – Diesel FitterCape Town City Centre: Client Services Consultant
Job Responsibilities: Provide client services to investors via various communication channels Providing technical support in terms of Collective Investment Schemes and retirement products Adhere to the daily schedule to ensure that targets are met by follo
View Job
Client Services ConsultantError making API request.Bellville: Fitter And Turner – Also Need To Have A Valid Driver`S License And Contactable References posted by Electricmac Services
Fitter and turner required with valid drivers license to work at an electrical and mechanical repair workshop. You need tobe able to work independently and be able to write and speakEnglish. Experience in the Flexible plastic manufacturing industrywill be
View Job
Fitter And Turner – Also Need To Have A Valid Driver`S License And Contactable ReferencesShare this to someone who needs a job:
