| Date | 2024-07-08 |
|---|---|
| Job Title | 2Ndline It Support Technician |
| Employer | National Risk Managers (Pty) Ltd More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Gauteng |
Job Summary
Key Performance Areas
- Maintain high availability infrastructure
- Conduct research on latest networking
- Perform general administrative functions
- Infrastructure projects
Key Tasks
Maintain high availability infrastructure
- Manage and configure the Wide Area Network (WAN)
- Manage and configure the Local Area Network (LAN)
- Optimize service improvement within the infrastructure environment
- Conduct remote infrastructure support and troubleshooting within prescribed SLAs
- Manage IP addresses
- Maintain infrastructure security (e.g. through access controls, backups and firewalls)
- Monitor and maintain biometrics and smart numbers
- Perform daily maintenance and upgrades of the Affinity branch offices and multiple data centre infrastructure (Including cloud services)
Conduct research on latest networking
- Develop and assist in Data Centre consolidations
- Cloud Services, Disaster Recovery, Business Continuity connectivity design
Perform general administrative functions
- Collaborate and communicate with IT Support teams
- Provide assistance to IT Support teams
- Capacity management
- Reporting within the infrastructure, including monitoring and alerting
- Provide vendor, management and 3rd party partners support
- Establish and maintain a good working relationship with customers and other professionals
- Oversee telecommunications (i.e., IVR’s and smart numbers)
Other requirements
- Undertake cross-functional tasks for, and provide assistance to, Network Administrators
- Occasional night-time driving and working
- Liaise with third party providers in a professional manner.
- Undertake UPS operational/functionality checks per prescribed checklist(s)
- Check that OEM UPS suppliers’ maintenance regimes are completed per SLA
- Process “first point of contact” calls for UPS and systems issues and/or failures
- Retrieve camera footage for managers’/supervisors’ review
- Monitor and maintain camera hardware and cabling
Essential Qualifications
- Matric
- A+ Certificate
- N+ Certificate
- Linux
Desirable Qualifications
- CCNA
- Security+
- LPIC 1
- MCSE
Essential Experience
- 3 years in a similar role
- Computer network experience
- Desktop support experience
- Hardware maintenance experience
- Networking Devices experience
Desirable Experience
- Experience in DHCP, DNS and SMTP
- Experience in Firewalls and VPN Solutions
- Experience in Active Directory
- Experience with networking fundamentals and protocols
Knowledge and Skills
- Excellent listening and questioning skills
- Demonstrable knowledge in Monitoring tools e.g. Observium and netflow tools
- Communication skills
- Interpersonal skills
- Organisation skills
- Problem solving skills
Attributes
- Team player
- Able to work under pressure
- Attention to detail
- Able to prioritise
- Self-motivated
- Honest, hardworking and humble
2Ndline It Support Technician position available in Gauteng, Gauteng. This job position was posted by National Risk Managers (Pty) Ltd. The job has been posted as a char8000 ad on 2024-07-08 at 01:19:53 in the It Computer category
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Gauteng: 2Ndline It Support Technician posted by National Risk Managers (Pty) Ltd
Key Performance Areas Maintain high availability infrastructureConduct research on latest networkingPerform general administrative functionsInfrastructure projects Key TasksMaintain high availability infrastructureManage and configure the Wide Area Ne
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2Ndline It Support Technician