| Date | 2024-07-07 |
|---|---|
| Job Title | Service Desk Agent I X5 |
| Employer | IOCO More Information |
| Salary | 0 |
| Category | Administration Pa Secretary |
| Location |
Gauteng / Johannesburg |
Job Summary
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you`ll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and effective technical support to users while continuously striving to improve service quality and efficiency. What youll do: Process Accountable for own work quality, standards and outputs related to policies, procedures and defined processes. Proactively identify problems, apply known solutions and escalate more difficult problems. Plan for task execution and adjust priorities against an established plan. Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously. Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards. Respond promptly to call centre calls in a professional manner, ensuring excellent and accurate client service in enhancing organisation reputation. Customer Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles. Liaise and interact with customers via approved communication channels in a positive and helpful manner. Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience. Finance Adhere to specified standards, policies and procedures to prevent potential losses/wastage. Learning and Growth Contribute positively to own area-specific knowledge improvement. Governance Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary. Communicating with Impact Readily maintains open and consistent communication with other Competency Definition: Must be able to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes. Behavioural Indicators: Knows the importance of being clear and direct in all forms of communication. Knows how to listen actively. Knows that there are different types of message and mediums (e.g. email, face to face) to communicate in. Knows the importance of tailoring the conversation to the audience. Knows why it is important to take other`s perspectives into account when communicating. Customer Service Orientation Readily maintains open and consistent communication with other Competency Definition: Commits to achieving and maintaining high-quality results and provides a prompt, suitable and personalised service to customers that meets their needs. Behavioural Indicators: Responds appropriately to customers requests. Takes personal responsibility for following through and providing accurate answers to customers expressed needs (eg inquiries, requests, and complaints) within the organisation`s policies and procedures. Your expertise: 1 – 2 years experience in a similar environment Telephone Etiquette Skills Qualifications required: Grade 12 A+, N+, ITIL4 Problem Solving and Analysis Able to systematically identify, analyse and resolve existing and anticipated problems Competency Definition: Must be able to systematically identify, analyse and resolve existing and anticipated problems to reach optimum solutions promptly Behavioural Indicators: Demonstrates an ability to quickly assess a situation and determine the best solution. Ensures that decisions are made based on policies, rules, and organizational directives in order to solve problems in the best interests of all stakeholders. Interpersonal Effectiveness Interacts with others in an effective and efficient manner Competency Definition: The ability to influence a wide range of diverse individuals and groups positively Behavioural Indicators: Ability to engage people. Demonstrates initiative. Possesses good judgment and decision-making skills. Understands the organisation. Organisation and Attention to Detail Is attentive in basic, routine, repetitive tasks Competency Definition: The extent to which one systematically employs a standard system for the organisations work processes and related resources and an overall concern for integrating all aspects of the task, situation and or work related problem Behavioural Indicators: Keeps a provided operational task checklist readily accessible. Seeks clarification when necessary. Uses time and resources productively to complete assigned tasks. Technical Competencies Able to demonstrate concern for customer expectations and needs Competency Definition: Able to demonstrate concern for customer expectations and needs Behavioural Indicators: Displays understanding of different products and their key features. Able to explain the key features and how the different products/services can be used. Able to match stated customer needs to product/service offering. Demonstrates knowledge of the product and/or service branding. Query resolution In-depth knowledge and application of query resolution methodology Competency Definition: The ability to handles queries effectively and formulate appropriate responses Behavioural Indicators: Ensures responses are structured, clear and concise and are initiated in a timely fashion. Formulates responses relevant to clarifying a particular problem or issue. Prepares an appropriate response to effectively address the core of the query. Inbound Phone Statistics Applies elementary concepts of knowledge and skill Competency Definition: Able to achieve pre-assigned quota of calls in set parameters Behavioural Indicators: Able to achieve a pre-assigned quota of calls in set parameters and to organisational standard. Call reporting Summarizes calls clearly and concisely displays expected level of accuracy Competency Definition: The knowledge and skills required to keep an accurate record of calls Behavioural Indicators: Demonstrates facility with call tracking system. Enters information quickly. Displays expected level of accuracy. Summarizes calls clearly and concisely; Uses correct terminology. Other information applicable to the opportunity: Contract Position (12 Months) Location: Johannesburg, Braamfontein Work environment: Onsite Travel: Own vehicle essential
Service Desk Agent I X5 position available in Gauteng, Johannesburg. This job position was posted by IOCO. The job has been posted as a premium ad on 2024-07-07 at 14:00:54 in the Administration Pa Secretary category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Service Desk Manager (Applications)
We are looking for a Service Desk Manager to support Application Support teams across a few work streams. The role is suitable for a high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own the stand
View Job
Service Desk Manager (Applications)
Randburg: Service Desk Agents X3
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Kempton Park: It Service Desk Technician/Helpdesk (1St Line Support) posted by Profession Hub
Our client is searching for an IT Service Desk Technician (Helpdesk 1st Line Support) to join their team in Kempton ParkJob purposeService Desk Technician providing first-line support to Client Sites using Remote Tools.Duties and responsibilitiesValidate n
View Job
It Service Desk Technician/Helpdesk (1St Line Support)
East London: Service Desk Analyst (12-Month Fixed Term Contract) posted by Profile Personnel
Job RequirementsSupporting 2nd level with information gatheringCategorize Tickets and check for completenessIdentify and diagnose issues and problemsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to reso
View Job
Service Desk Analyst (12-Month Fixed Term Contract)
Johannesburg: It Service Desk Analyst posted by Ad Talent Africa
Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techni
View Job
It Service Desk Analyst
Johannesburg: Service Desk Agent
Job Description: Respond to service requests and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and network-related issues. Assist users with password resets, a
View Job
Service Desk Agent
Johannesburg: Service Desk Agent I X5 posted by IOCO
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you`ll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and
View Job
Service Desk Agent I X5
Johannesburg: Service Desk Agent posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you`ll play a crucial rol
View Job
Service Desk Agent
South Africa: Service Desk Agents X3 posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our custom
View Job
Service Desk Agents X3
Randburg: Service Desk Agent posted by IOCO
Craft Your Future with iOCO Infrastructure Services: More Than a Job, It`s a Calling. We are currently seeking a proactive and customer-focused Service Desk Agent to join our team. The successful candidate will play a vital role in providing excellent cust
View Job
Service Desk Agent
Sandton: X3 Service Desk Agents I posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our cu
View Job
X3 Service Desk Agents I
Johannesburg: Service Desk Agent posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you`ll play a crucial rol
View Job
Service Desk Agent
Randburg: Service Desk Agent posted by IOCO
Craft Your Future with iOCO Infrastructure Services: More Than a Job, It`s a Calling. We are currently seeking a proactive and customer-focused Service Desk Agent to join our team. The successful candidate will play a vital role in providing excellent cust
View Job
Service Desk Agent
South Africa: Service Desk Agents X3 posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our custom
View Job
Service Desk Agents X3
Cape Town: It Field/Helpdesk Technician For Managed Service Provider posted by IT Naledi Solutions
REQUIRED LEARNING Grade 12 Computer Literate Microsoft Outlook/Word/Excel (Essential) A+ or equivalent job experience would be advantageous. N+ or equivalent job experience would be advantageous. General understanding of network infrastructure and firewa
View Job
It Field/Helpdesk Technician For Managed Service Provider
Randburg: Service Desk Agents X3 posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Midrand: Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, pro
View Job
Service Desk Agent I
Sandton: X2 Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,
View Job
X2 Service Desk Agent I
Midrand: Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, pro
View Job
Service Desk Agent I
Johannesburg: Technical Helpdesk – Automotive – 1 Year Fixed Term Contract posted by Top Talent Professional Services
Young, dynamic Technical Helpdesk candidate needed who will be responsible to monitor and respond to dealer requests and queries via our Helpdesk portal. Thus, the candidate will be a key member of the Aftersales Team in ensuring that key duties and other
View Job
Technical Helpdesk – Automotive – 1 Year Fixed Term Contract
Johannesburg: Service Desk Agent I X5 posted by IOCO
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you`ll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and
View Job
Service Desk Agent I X5
Sandton: X3 Service Desk Agents I posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our cu
View Job
X3 Service Desk Agents I
Randburg: Service Desk Agents X3 posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Sandton: X2 Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,
View Job
X2 Service Desk Agent I
Cape Town: Service Desk Supervisor (Itil Advanced Excel) posted by Datafin
Service Desk Supervisor (ITIL & Advanced Excel)IT - SupportCape Town - Western CapeENVIRONMENT: PROVIDE oversight of all requests, incidents & problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist to join it
View Job
Service Desk Supervisor (Itil Advanced Excel)