| Date | 2024-07-03 |
|---|---|
| Job Title | Service Desk Manager (Applications) |
| Employer | More Information |
| Salary | Negotiable |
| Category | It Computing Software |
| Location |
Gauteng / Johannesburg |
Job Summary
We are looking for a Service Desk Manager to support Application Support teams across a few work streams. The role is suitable for a high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own the standard operating procedure model for the Service Desk. What you’ll do: Implementing and managing change Developing, implementing, and reviewing core responsibilities and tasks Improving performance by raising efficiency and improving available tools to enable this. Analysing performance statistics and making decisions based on these statistics Liaising with supervisors, team-leaders, agents and third parties to gather information and resolve issues. Validating; correcting system-records Recording statistics and performance levels and preparing reports Coaching, motivating, and retaining staff. Planning and developing staff recruitment and liaising with HR. Your expertise: 3-5 years proven management experience in an IT Service Desk environment, with a specific focus on application support. Proficiency in MS Office applications Ability to work well with people. Applying conflict-management skills. Prioritizing the work of others. Qualifications: Grade 12 ITIL VS 4 Qualifications preferred : ITIL Certified Diploma / Degree – Software Development Other information applicable to the opportunity: Permanent Position Location: Johannesburg (Office-based) Travel: To and from office Why work for us? Want to work for an organization that solves complex real-world problems with innovative software solutions? At iOCO, we believe anything is possible with modern technology, software, and development expertise. We are continuously pushing the boundaries of innovative solutions across multiple industries using an array of technologies.  You will be part of a consultancy, working with some of the most knowledgeable minds in the industry on interesting solutions across different business domains.  Our culture of continuous learning will ensure that you will have all the opportunities, tools, and support to hone and grow your craft.  By joining IOCO you will have an open invitation to developer-inspiring forums. A place where you will be able to connect and learn from and with your peers by sharing ideas, experiences, practices, and solutions.
Service Desk Manager (Applications) position available in Gauteng, Johannesburg. This job position was posted by . The job has been posted on 2024-07-03 in the It Computing Software category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Service Desk Manager (Applications)
We are looking for a Service Desk Manager to support Application Support teams across a few work streams. The role is suitable for a high-energy achiever, leader, and planner. The Service Desk Manager will be a single point for escalation and own the stand
View Job
Service Desk Manager (Applications)
Randburg: Service Desk Agents X3
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Kempton Park: It Service Desk Technician/Helpdesk (1St Line Support) posted by Profession Hub
Our client is searching for an IT Service Desk Technician (Helpdesk 1st Line Support) to join their team in Kempton ParkJob purposeService Desk Technician providing first-line support to Client Sites using Remote Tools.Duties and responsibilitiesValidate n
View Job
It Service Desk Technician/Helpdesk (1St Line Support)
East London: Service Desk Analyst (12-Month Fixed Term Contract) posted by Profile Personnel
Job RequirementsSupporting 2nd level with information gatheringCategorize Tickets and check for completenessIdentify and diagnose issues and problemsSupport problem identificationAdvise users on appropriate course of actionMonitor issues from start to reso
View Job
Service Desk Analyst (12-Month Fixed Term Contract)
Johannesburg: It Service Desk Analyst posted by Ad Talent Africa
Looking for an IT Service Analysts who can provide fast and useful technical assistance on computer systems.Duties:Serve as a first point of contact to internal customers seeking technical assistancePerform remote trouble shooting through diagnostic techni
View Job
It Service Desk Analyst
Johannesburg: Service Desk Agent
Job Description: Respond to service requests and incidents reported via telephone, email, or ticketing system. Provide first-line technical support and troubleshooting for hardware, software, and network-related issues. Assist users with password resets, a
View Job
Service Desk Agent
Johannesburg: Service Desk Agent I X5 posted by IOCO
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you`ll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and
View Job
Service Desk Agent I X5
Johannesburg: Service Desk Agent posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you`ll play a crucial rol
View Job
Service Desk Agent
South Africa: Service Desk Agents X3 posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our custom
View Job
Service Desk Agents X3
Randburg: Service Desk Agent posted by IOCO
Craft Your Future with iOCO Infrastructure Services: More Than a Job, It`s a Calling. We are currently seeking a proactive and customer-focused Service Desk Agent to join our team. The successful candidate will play a vital role in providing excellent cust
View Job
Service Desk Agent
Sandton: X3 Service Desk Agents I posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our cu
View Job
X3 Service Desk Agents I
Johannesburg: Service Desk Agent posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking a highly motivated and customer-oriented Service Desk Agent to join our dynamic team at iOCO. As a Service Desk Agent, you`ll play a crucial rol
View Job
Service Desk Agent
Randburg: Service Desk Agent posted by IOCO
Craft Your Future with iOCO Infrastructure Services: More Than a Job, It`s a Calling. We are currently seeking a proactive and customer-focused Service Desk Agent to join our team. The successful candidate will play a vital role in providing excellent cust
View Job
Service Desk Agent
South Africa: Service Desk Agents X3 posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our custom
View Job
Service Desk Agents X3
Cape Town: It Field/Helpdesk Technician For Managed Service Provider posted by IT Naledi Solutions
REQUIRED LEARNING Grade 12 Computer Literate Microsoft Outlook/Word/Excel (Essential) A+ or equivalent job experience would be advantageous. N+ or equivalent job experience would be advantageous. General understanding of network infrastructure and firewa
View Job
It Field/Helpdesk Technician For Managed Service Provider
Randburg: Service Desk Agents X3 posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Midrand: Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, pro
View Job
Service Desk Agent I
Sandton: X2 Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,
View Job
X2 Service Desk Agent I
Midrand: Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of Service Desk Agent I to join our IT support team. As a Service Desk Agent I, you will be the first point of contact for technical issues, pro
View Job
Service Desk Agent I
Johannesburg: Technical Helpdesk – Automotive – 1 Year Fixed Term Contract posted by Top Talent Professional Services
Young, dynamic Technical Helpdesk candidate needed who will be responsible to monitor and respond to dealer requests and queries via our Helpdesk portal. Thus, the candidate will be a key member of the Aftersales Team in ensuring that key duties and other
View Job
Technical Helpdesk – Automotive – 1 Year Fixed Term Contract
Johannesburg: Service Desk Agent I X5 posted by IOCO
iOCO Infrastructure Services Invites You to Explore Possibilities. We are looking to hire 5 Service Desk Agents I to join our team. As a Service Desk Agent, you`ll play a pivotal role in ensuring the smooth operation of IT systems by delivering timely and
View Job
Service Desk Agent I X5
Sandton: X3 Service Desk Agents I posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our cu
View Job
X3 Service Desk Agents I
Randburg: Service Desk Agents X3 posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Sandton: X2 Service Desk Agent I posted by IOCO
iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of X2 Service Desk Agents I to join our IT support team. As Service Desk Agents, your primary duties will include responding to user inquiries,
View Job
X2 Service Desk Agent I
Cape Town: Service Desk Supervisor (Itil Advanced Excel) posted by Datafin
Service Desk Supervisor (ITIL & Advanced Excel)IT - SupportCape Town - Western CapeENVIRONMENT: PROVIDE oversight of all requests, incidents & problems as the next Service Desk Supervisor sought by a dynamic Internet Service & Network Specialist to join it
View Job
Service Desk Supervisor (Itil Advanced Excel)