Kempton Park: Fraud Specialist

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Job Summary

RESPONSIBILITES: Monitor and analyse Post Payment Model queues to identify syndicate fraud activity; Analyse and keep record of syndicate fraud activity; Recommend preventative measures based on the outcome of the analysis; Recommend updates of the pre-payment rules to combat future fraud attacks; Stand in for the Fraud Manager when unavailable or on leave; Assist the Fraud Manager with daily, weekly & monthly statistics, reports, and presentations; Assist the Fraud Manager with rule reviews, system development and any technical issues regarding the fraud system; Monitor the Fraud system, promptly address transaction queues, and upload new data into the system; Liaise with Banks, cardholders & call centre; Monitor the official fraud report line; Ensure that the No-Fly list is updated daily; Responsible for the following: Case administration Evidence gathering and interviewing Disciplinary hearings and CCMA SAPS & Courts Case finalization, feedback, and reporting; Responsible for weekly chargeback processing & administration (includes chargeback statistics, generation of monthly invoices & credits to travel agents, GDS/BSP as well as ADM & ACM administration); Network with Experian, bank & SAPS staff where possible to build relationships and support networks; Attend IAFCI/ICFP webinars & seminars where possible; Attend all team/ departmental/ company meetings; Acknowledge all company policies/ procedures as requested; Assist in helping and mentoring new staff to ensure that SOP`s, regulations, and terminology is correctly understood. REQUIREMENTS: Grade 12; Full ACFE/ICFP membership and/or relevant tertiary qualification; Minimum of 5 years` relevant credit card fraud investigation experience in the aviation environment or commercial/online merchant credit card fraud investigation; 3 years` Supervisory or Team Leader experience (Advantageous); Knowledge of business policies; Booking system, Payment system & Fraud system knowledge; Knowledge of chargeback & refund procedures; Knowledge of Criminal and internal investigations; Compiling credit card fraud prevention strategies; Analysing large volumes of sales data with the aim of identifying fraud syndicate modus operandi; Excellent communication and interpersonal skills; Leadership skills; Strong organisational skills; Ability to motivate, coach and influence; Excellent administrative skills; Report writing Knowledge of Microsoft Word; Weekly & Monthly statistics Knowledge of Microsoft Excel; Presentations Knowledge of Microsoft PowerPoint; Accuracy and attention to detail; Problem-solving skills; Strong analytical skills. PERSONAL ATTRIBUTES: Professional; High integrity; High degree of patience and assertiveness; Must have a passion for costing/accounting Initiative-taking; Ethical, tactful, dependable and accountable; Process- and results-driven; Immaculate timekeeping; Reliable and committed; Dependable and flexible. APPLICATION GUIDELINE : No external email applications will be accepted. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right Not to proceed with this vacancy To appoint the selected candidates based on its operational requirements. Reference number JHB000917 Preference will be given to members of under-represented designated groups.

Fraud Specialist position available in Ekurhuleni, Kempton Park. This job position was posted by . The job has been posted on 2024-06-26 in the Accounting Finance category

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