.job-advertisement { background-color: #f7f7f7; padding: 20px; border: 1px solid #ddd; border-radius: 5px; box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); } .job-details { padding: 20px; margin-bottom: 20px; background-color: #fff; border: 1px solid #e0e0e0; border-radius: 5px; box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); } .job-details h2 { margin-top: 0; } .apply-button { display: inline-block; padding: 10px 20px; background-color: #3498db; color: #fff; width:100%; text-decoration: none; border-radius: 5px; transition: background-color 0.2s; } .apply-button:hover { background-color: #2980b9; } lang="en-ZA"> Pretoria: Call Centre: Team Leader | JVR Jobs | United States Jobs
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Pretoria: Call Centre: Team Leader




Date 2024-07-05
Job Title Call Centre: Team Leader
Employer
More Information
Salary 18 000 Monthly
Category Accounting Finance
Location Tshwane
/ Pretoria

Job Summary

Minimum

Requirements:

· Grade 12. · 5 years minimum experience in campaign management and call strategies. · Experience in a call centre environment that deals with Collections. · Proficiency in MS Word, Outlook. Good in Excel, Excalibur, AJS and management of data. · Speak or understand Afrikaans. Experience Required: · Setting up of call campaigns, SMS and emails. · Analysing books and assist with the development and implementation of collection strategies in the Bank Department. · Ensuring that collection strategies are adhered to by staff members. · Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations. · Identifying and initiating actions and campaigns to optimise collections in the department. · Identifying and initiating actions to reduce the exposure on the total book of the department. · Providing stats to the client and attending meetings. · Assist with handling and resolving queries. · Assist with managing staff members, monitoring their performance and identifying coaching or training needs. · Assist with quality assessments of calls and administrative functions of staff members in the call centre. · Assist with reports and assessments. · Assist with ad hoc managerial functions as and when required by management or operational requirements. · Ability to handle pressure & strong in admin · Ability to handle difficult clients/debtors. · Speak or understand Afrikaans. · GREAT COMMUNICATION SKILLS OVERALL,

Call Centre: Team Leader position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2024-07-05 in the Accounting Finance category

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