Date | 2024-07-05 |
---|---|
Job Title | Call Centre: Team Leader |
Employer | More Information |
Salary | 18 000 Monthly |
Category | Accounting Finance |
Location |
Tshwane / Pretoria |
Job Summary
Minimum
Requirements:
· Grade 12. · 5 years minimum experience in campaign management and call strategies. · Experience in a call centre environment that deals with Collections. · Proficiency in MS Word, Outlook. Good in Excel, Excalibur, AJS and management of data. · Speak or understand Afrikaans. Experience Required: · Setting up of call campaigns, SMS and emails. · Analysing books and assist with the development and implementation of collection strategies in the Bank Department. · Ensuring that collection strategies are adhered to by staff members. · Ensuring that collections strategies are reviewed and adapted in line with operational requirements and client expectations. · Identifying and initiating actions and campaigns to optimise collections in the department. · Identifying and initiating actions to reduce the exposure on the total book of the department. · Providing stats to the client and attending meetings. · Assist with handling and resolving queries. · Assist with managing staff members, monitoring their performance and identifying coaching or training needs. · Assist with quality assessments of calls and administrative functions of staff members in the call centre. · Assist with reports and assessments. · Assist with ad hoc managerial functions as and when required by management or operational requirements. · Ability to handle pressure & strong in admin · Ability to handle difficult clients/debtors. · Speak or understand Afrikaans. · GREAT COMMUNICATION SKILLS OVERALL,
Call Centre: Team Leader position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2024-07-05 in the Accounting Finance category
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