Pretoria: Member Rewards Specialist posted by IT Ridge Technologies

Date	2024-07-07
Job Title	Member Rewards Specialist
Employer	IT Ridge Technologies More Information
Salary	0
Category	Insurance And Investments
Location	Gauteng / Pretoria

Job Summary

Description

Member Rewards Programme (The programme) Administration

Contributing to the development, implementation, and maintenance of standard operating
procedures (SOP) for the Member Value Programme.
Providing operations management support to staff by coordinating the weekly and monthly
activation.
Coordinating the programme monthly planned campaigns and ensure that all stakeholders
perform their roles in executing the campaigns successfully.
Monitoring and providing oversight to ensure that the outsourced customer Service teams
operate effectively and that continuous improvement measures are in place.

People Management

Facilitating and assisting in the recruitment process of staff in the department.
Supervising of staff including interns appointed for driving the onboarding of the company`s members
at the company`s branches nationally.
Coordinating efforts between management and the HR department to effectively manage the
key deliverables of the programme.
Monitor and measure the staff performance according to the agreed daily and weekly targets.

Member Rewards Platform Administration

Coordinating with technical development teams in the rollout of new processes and systems.
Continuously engaging with external solution partners to ensure they deliver on their mandate.
Identifying programme operational risks and report potential risks that could negatively impact
the business.

Reporting

Providing managements with daily and weekly performance and customer service reports
according to the agreed performance metrics and targets.
Providing input on EXCO report to Manager: Member Value and other teams.

Project Management Support

Implementing the planned enhancement phases of the programme.
Developing and updating business operations processes to support the enhanced programme.
Training and developing user system testing support in the department

Budget Administration

Processing weekly and monthly invoices of vouchers and marketing campaigns from service
providers, as well as providing input on operational budget requirements.

Requirements:

Post matric qualification in Business Administration, Project Management, Industrial
Engineering, or Quality Assurance.
3 to 5 years working experience in Industrial Engineering, Project Management or Quality
Assurance environment.
Previous experience in supervisory operations support, project management, process
management or a related field is advantageous.
Financial services sector experience is advantageous.
Communication skills, Problem solving skills, Project and process management, Attention to
detail, Organizational skills, Flexibility and adaptability, Analytical skills
Teamwork

Member Rewards Specialist position available in Gauteng, Pretoria. This job position was posted by IT Ridge Technologies. The job has been posted as a premium ad on 2024-07-07 at 13:04:27 in the Insurance And Investments category

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