Randburg: Vodacom Postpaid : Call Centre Consultants

Date	2024-06-14
Job Title	Vodacom Postpaid : Call Centre Consultants
Employer	More Information
Salary	Negotiable
Category	Customer Service Support
Location	West Johannesburg / Randburg

Job Summary

Vodacom Postpaid Call Centre Consultant Based in Randburg OVERALL PURPOSE OF JOB: The Customer Service Agent is responsible to effectively assist customers with general and specific queries. It is imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated to correct stakeholders. MAIN RESPONSIBILITIES/TASKS: Answering inbound calls timeously. Be professional and polite at all times. Listening attentively to customer queries. Responding to customer queries accurately. Ensure that quality standards are met. Familiarize oneself with products and procedures. Providing relevant information to ensure First Call Resolution. Effectively resolve queries. Escalating faults that cannot be concluded on first contact. Ensuring that customer details are captured accurately. Perform any ad hoc tasks as and when required. Job Specific Requirements / Knowledge Requirements Communication skills Interpersonal skills Analytical skills Team player Negotiating skills Presentation skills Integrity Writing skills Customer orientation Proactive and professional System Specification MS Office and Excel Numerical ability COMPETENCIES: Quality orientation Customer focus Ability to build customer loyalty Conflict management Excellent communication skills High level of professionalism and an understanding ethical conduct. KNOWLEDGE, SKILLS AND EDUCATION: Grade 12 Excellent Communication written skills in English Serious and passionate about customer service and working in a customer service industry

Vodacom Postpaid : Call Centre Consultants position available in West Johannesburg, Randburg. This job position was posted by . The job has been posted on 2024-06-14 in the Customer Service Support category

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