Sandton: Quality Analyst (Contact Centre) posted by Telebest

Attend client meetings when required authorise account openings in line wirh procedures with particular focus on KYC/AML/DD Elements Liase with RMs/AMs Support account opening manager to ensure the team recieves ongoing training work closely with complianc

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee d

ATTEND client meetings when requiredauthorise account openings in line wirh procedures with particular focus on KYC/AML/DD ElementsLiase with RMs/AMsSupport account opening manager to ensure the team recieves ongoing trainingwork closely with compliance te

ATTEND client meetings when requiredauthorise account openings in line wirh procedures with particular focus on KYC/AML/DD ElementsLiase with RMs/AMsSupport account opening manager to ensure the team recieves ongoing trainingwork closely with compliance te

5 Years experience working in a client onboarding function specifically authorising the account openingsExtensive knowledge of UK customer and enhanced due diligence, sanctions, PEP, and Adverse media screeningKnowledge of Money Laundering Regulations, 5th

Job Role Overview Master Data Management (MDM) & Data Quality is a MUST Requirements specificationsLiaison with SMEs and data governance forumsData catalogue including ownership/stewardship master & reference dataData dictionary master & refe

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.The QA will monitor outbound calls to assess associates` demeanor, technical accuracy, customer service performance, and con

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates` demeanor, technical accuracy, customer service performance, and

ResponsibilitiesEvaluate and analyze the performance of our customer care team from a quality perspective.Provide insightful analysis, feedback, and recommendations to improve customer service levels.Identify process and agent opportunities to enhance serv

The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The QA will monitor outbound calls and email responses to assess associates` demeanor, technical accuracy, customer service performance, and

MatricDiploma in Business Management or equivalent2-4 years` experience in a Call Centre environment in a position of assisting call centre agentsEnsure quality assurance standards are maintained by all agentsExperience in implementing and monitoring corre

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee d

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee d

Main Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee d

Main Purpose of Role: To manage and support QA agents in achieving their required daily, weekly, and monthly performance targets. To take accountability for QA Agents performance through daily monitoring, compilation of reports and providing guidance to th

Job Description:We have an amazing opportunity for a Software Quality Analyst in JohannesburgWe require a candidate with:• Diploma / certification / degree in software related field• 2+ years of software development and test experience on web app