| Date | 2024-07-07 |
|---|---|
| Job Title | X3 Service Desk Agents I |
| Employer | IOCO More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Sandton |
Job Summary
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied. What youll do: Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed. Ensure that all calls are logged within ITSM tool as per the required operational processes. Assist team with work overload as and when required and ensure general administration work is up to date. Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner. Follow appropriate escalation procedures as and when required. Ensure adherence to respective client specific Operational Manuals. Responsibility for own career development as agreed (including own technical and functional skills). Telephone Etiquette Skills Your expertise: 2 – 3 Years experience in an IT service desk environment 2 – 3 Customer service experience 1 2 Years experience in First call resolution Qualifications required: Grade 12 A+, N+ ITIL4 Other information applicable to the opportunity: Contract position Location: Sandton Work environment: Onsite (open plan office) Why work for us? If the daily grind makes you wonder if there`s more to life than work, get ready to discover a professional journey that embraces excellence without compromise. You`ve arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires. At our core, we`re challengers, disruptors, and innovators. We`re a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We`re talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.
X3 Service Desk Agents I position available in Gauteng, Sandton. This job position was posted by IOCO. The job has been posted as a premium ad on 2024-07-07 at 14:02:17 in the It Computer category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Randburg: Service Desk Agents X3
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
South Africa: Service Desk Agents X3 posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our custom
View Job
Service Desk Agents X3
Sandton: X3 Service Desk Agents I posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our cu
View Job
X3 Service Desk Agents I
South Africa: Service Desk Agents X3 posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our custom
View Job
Service Desk Agents X3
Randburg: Service Desk Agents X3 posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3
Sandton: X3 Service Desk Agents I posted by IOCO
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents I to join our team. As a Service Desk Agent you`ll be responsible for resolving complex technical issues and ensuring that our cu
View Job
X3 Service Desk Agents I
Randburg: Service Desk Agents X3 posted by IOCO
Are you passionate about delivering exceptional customer service and providing technical support? We`re seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They will play a crucial role in ensuring the sa
View Job
Service Desk Agents X3