South Africa: Customer Relations Officer

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Job Summary

PURPOSE: Primary purpose of a Customer Relations Officer is to handle the concerns of the people who buy the companys products/ services. They work to rectify issues experienced by individual customers as well as aim to improve the organizations overall customer satisfaction ratings. REQUIREMENTS : Grade 12 (Matric) or relevant NQF Level 4 Qualification. Exposure in the meat industry will be an advantage. Applicable tertiary Qualification Diploma or Degree Familiarity with office software and phone systems a plus Minimum of 3 years experience in customer support Good Communication Skills (Verbal and Written). Attention to Detail. Thoroughness and Accuracy. Market knowledge Ability to Function Under Pressure. Track record of over-achieving quota Strong phone contact handling skills and active listening Familiar with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively High school diploma or equivalent; college degree preferred Ability to Work Independent KEY RESPONSIBILITIES : Customer Records Open and maintain customer accounts by recording account information Maintain financial accounts by processing customer adjustments Maintains customer records by updating account information Recommend potential products or services to management by collecting customer information and analyzing customer needs Prepare product or service reports by collecting and analysing customer information Keep records of customer interactions, process customer accounts and file documents Close out or open call records Customer enquires Resolve product or service problems by clarifying the customer`s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Contribute to team effort by accomplishing related results as needed identify and assess customers` needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Go the extra mile to engage customers Resolve customer complaints via phone, email, mail or social media Attempt to persuade customer to reconsider cancellation Inform customer of deals and promotions

Customer Relations Officer position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-07-03 in the Customer Service Support category

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