South Africa: Reservations Manager Cape Town

Date	2024-07-02
Job Title	Reservations Manager Cape Town
Employer	More Information
Salary	Market related
Category	Customer Service Support
Location	ZA / South Africa

Job Summary

Leading Safari Tour Operator is seeking an experienced Reservations and Sales Manager to increase the profitability of the reservations department, by ensuring the team of sales consultants is provided with support, advice and guidance, promoting high-quality and efficient service levels for clients and agents; and to assist the GM in managing the in-house CRM system. This is an in-office role in Cape Town Southern suburbs. Experience required: At least 1 years supervisory experience at an inbound tour company, along with previous senior consultant experience of at least 10 years Safari/inbound travel experience Excellent systems knowledge Tourplan MS Office Excellent knowledge of Southern and East Africa Experience dealing with international clients and agents Duties include: First response on all new inquiries and distribute to consultants Checking that all inquiries are replied to within 24 hours Producing weekly and monthly statistics for the business Regular reporting with feedback and analysis of trends Guiding any difficulties that the consultants may have Ensuring correct sales and office procedures are followed Managing and approving leave times Maintain team workloads & distribute them accordingly Check quotes Re-allocate quotes as needed, and take on some ad hoc quotes as needed Assist with Complaint handling Manage in-house CRM system for maximum long-term company benefit Providing staff training as needed Performance reviews with staff Dealing with any disciplinary reviews whenever necessary Attending regular meetings with senior management

Reservations Manager Cape Town position available in ZA, South Africa. This job position was posted by . The job has been posted on 2024-07-02 in the Customer Service Support category

Click Go Apply to apply online!

You might also like to look at the available jobs in the same area.

Select one of the buttons below to browse for more available jobs.

Apply directly for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

Here are some more related positions

Hoedspruit: Reservations Manager

Candidate Requirements: Grade 12 & Hospitality Qualification 2 years of working experience in a similar role Reservations Manager position available in Maruleng, Hoedspruit. This job position was posted by . The job has been posted on 2024-06-11 in the Acc

View Job
Reservations Manager

Johannesburg: Ah 416043 – Reservations And Sales Manager (Island Resort)

Employer Description Head office located in Johannesburg Northern Suburbs/close to Rosebank. This luxury resort offers the ultimate in luxury beach experiences in Africa. Set in Mozambique, this exclusive beach resort provides an elegant and pure retreat.

View Job
Ah 416043 – Reservations And Sales Manager (Island Resort)