| Date | 2024-07-07 |
|---|---|
| Job Title | Technical Support Agent |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
South Africa / South Africa |
Job Summary
Pretoria/Centurion – Gauteng
- Maintain a strong understanding of ISP technologies, network infrastructure, and services to provide technical guidance, troubleshooting assistance, and expertise to both customers and team members. A sound understanding of fixed wireless networks is a benefit.
- Design and plan network solutions, including LAN, WAN, Data Centre and Cloud Networks.
- Develop network architectures that meet the company`s current and future requirements.
- Configure, deploy and manage network devices such as routers, switches, firewalls, load balancers and wireless controllers.
- Implement and maintain network services and protocols.
- Implement and enforce network security measures, including firewalls, intrusion detection/prevention systems, access controls and VPNs.
- Monitor network traffic for security threats and vulnerabilities.
- Diagnose and resolve complex network issues, utilising advanced troubleshooting techniques and network monitoring tools.
- Analyse network performance data to identify and address bottlenecks and irregularities.
- Optimise network performance by analysing traffic patterns, adjusting configurations and implementing quality of service (QoS) measures.
- Utilise network monitoring and analysis tools to proactively monitor network health, identify issues and respond to incidents.
- Collaboration:
- Foster strong collaboration and communication with cross-functional teams, including network operations, infrastructure, sales, and customer service, to ensure alignment and coordination in delivering seamless support experiences.
- Strong understanding of networking concepts, protocols, architectures and services.
- Proficient in configuring and managing network devices such as routers, switches, firewalls, load balancers and wireless controllers.
- In-depth knowledge of network protocols and technologies such as BGP, OSPF, VLANs, VPNs, QoS and security protocols.
- Hands-on experience with network monitoring and analysis tools.
- Strong project management skills to lead and contribute towards network projects.
- Familiarity with network security principles and best practices.
- Strong proficiency in IT systems and technologies relevant to internet service provision.
- Customer-centric approach with adept problem-solving skills specific to internet connectivity issues.
- Capacity to thrive within a dynamic, collaborative environment.
- Familiarity with support ticketing systems and CRM tools tailored to internet service provision.
- Bachelors degree in Information Technology, Computer Science, or related field.
- Relevant certifications such as CompTIA Network+, MikroTik MTCNA, Juniper Networks Certified Associate (JNCIA) are beneficial.
- Relevant certifications such as Juniper Networks Certified Service Provider Routing and Switching, Professional (JNCIP-SP), MikroTik MTCRE or equivalent certifications are preferred.
- Proven experience (at least 3-5 years) in a network engineering or related role within the ISP industry.
- Seasoned experience working in a networking environment.
- Experience with Network Security, WAN and LAN.
- Experience working with wireless equipment, protocols, standards and wireless LAN design.
- Experience with Private Cloud Networking (Proxmox/KVM).
- Strong technical background with in-depth knowledge of networking protocols, internet technologies, and ISP services.
- Strong communication skills, both verbal and written, to convey technical information effectively.
- Proficient in network administration and configuration tools.
- Analytical problem-solving skills to diagnose and resolve complex network issues.
- Ability to communicate technical information effectively to both technical and non-technical audiences.
- Ability to effectively prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment
Technical Support Agent position available in South Africa, South Africa. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-07-07 at 16:00:06 in the It Computer category
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