| Date | 2024-07-07 |
|---|---|
| Job Title | Back Office Agents |
| Employer | Palesa Mbali Group More Information |
| Salary | 0 |
| Category | Medical |
| Location |
Western Cape / Cape Town |
Job Summary
Position: Agent: Back Office Support
Position Purpose:
To support the management team in the department and to attend to escalated queries. To ensure the prompt resolution of member queries regarding all medical aid claims, telephonically and in writing.
Experience:
- 1 – 2 years experience in the medical aid industry
- business writing skills in English is essential
- Claims processing experience essential
Qualifications: Matric
Generic Objectives:
-Ensure that payments were processed at correct rate and against available benefits
-Investigate all documentation, correct where required and link to member`s records
-Analyse and correct incorrect payments and identify reason for non
-payment. Apply Quality Analysis checklist to processing of claims
-Provide comprehensive and accurate feedback to clients
-Identify system constraints and escalate accordingly
-Assist in Call Centre/other areas when required
-Ensure that quality control targets are met
Skill
- Problem solving and decision making skills
- Business Writing Skills
- Communication Skills
- Computer Technology Skills
- Task Management
- Adobe Creative Suite
- Data modelling and evaluation
- Attention to Accuracy and Detail
- Numerical Ability
- Customer Focus
Back Office Agents position available in Western Cape, Cape Town. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-07-07 at 13:14:08 in the Medical category
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