| Date | 2024-07-07 |
|---|---|
| Job Title | Ict Support Technician |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape
- Provide technical support to in-person, telephone and email requests from users for all ICT servers, hardware, software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting, WIFI/VPN connectivity troubleshooting and peripherals such as printers troubleshooting.
- Generation and update of tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact Support calls and contributing to the root cause analysis process.
- Pro-actively provide information to users on the progress of outstanding support calls, including procurement requests.
- Monitor Systems Health and continuity locally and remotely, in and after hours, for the purposes of continuity.
- ICT user hardware and software asset tracking.
- General IT Infrastructure Support.
- Maintenance of the Network Infrastructure, including –
- Hardware troubleshooting.
- LAN/WAN troubleshooting.
- Network and Internet access.
- Manage Access Control systems including
- Access Control System management/maintenance.
- Access Control System enrolments.
- Alarm System Administrator.
- Coordination with response, callouts to premises on response and lock up when needed.
- Fire Safety System Administration.
- Provide assistance with the Pre-deployment Testing of general systems before installation and commissioning.
- Provide assistance with commissioning, including new hardware.
- Ordering and Asset Management of ICT equipment.
- A 3-year tertiary qualification (CTU, Centurion Academy, a University of Technology, etc.).
- One or more of the following courses: A+, N+, MCSE, Cisco CCNA, RHSE. International Certification would be advantageous.
- A minimum of 5 years relevant experience.
- Microsoft Exchange Server, WSUS, AD.
- Must have at least mid-level knowledge of routing, switching, IP addressing & FW rules.
- Anti-Virus software.
- Backup technologies.
- Infrastructure Monitoring software.
- MS Office Suite.
- Experience in the installation and troubleshooting of one or more of the following Operating Systems and Applications: Windows 10, Mac Operating systems, Windows & SQL Server 2008 – 2019, Linux, etc.
- Network Cabling and Crimping.
- Proven telephonic and onsite support history.
- Willingness to travel internationally.
- Experience with virtualization technologies Hyper-V, VMware, Proxmox.
- Ubiquity and MikroTik technologies.
- Network switch administration.
- Polycom Video Conferencing technologies.
- NVR / DVR camera technologies.
- Python, PowerShell and other Scripting skills.
- Analytical problem-solving skills.
- Able to work as part of a diverse team with different skills.
- Can self-manage, especially when operating alone with remote support.
- Excellent communications skills.
- Have a need to continuously upskill.
- A Can Do attitude to any type of work that needs to be done.
- Ability to balance work and life.
Ict Support Technician position available in Western Cape, Cape Town. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-07-07 at 16:00:23 in the It Computer category
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