| Date | 2024-07-07 |
|---|---|
| Job Title | It Helpdesk Support And Infrastructure |
| Employer | CallForce More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Cape Town |
Job Summary
IT & Infrastructure
The IT Support Technician
Reports to the IT & Infrastructure Manager. The IT Support Technician fulfils a key role in the team, providing call/incident management, IT support, control, and tracking of information technology (IT) assets, and other administrative and support functions.
Semi-Skilled in technical support
Responsibilities include the following:
Incident Management functions and processes
Maintenance of Tickets
Incident Triage, making sure incidents are prioritized and managed correctly.
Resolving IT and Facilities related requests or incidents.
Ensuring that a high level of customer service and support is provided to all internal and external customers
Follow through with P1/P2 escalations
Ensure all calls logged via IT Request and Incident Forms, prioritized, and resolved within internal SLA
Provide On-Site as well as remote assistance over the phone, through instant messenger and using remote support tools.
Password Management Reset and unlock of user accounts
AD Administration, creating, updating and removal of user accounts
JML (Creating of new accounts, movement between campaigns, Terminations)
Asset management
Preparing and re-arranging desks, including moving / setup of computers as required by campaigns
Effective communication to team leaders and end users.
Resolve all IT requests promptly
Log every request and drive adoption by Team leaders and agents to complete the incident and request forms themselves. (Keep track of time taken to perform each request/task/incident)
Escalate unresolved incidents.
Maintain an accurate ASSET list.
Schedule adherence
Customer Satisfaction
- Good Knowledge of Active Directory, IP Networking, Anti Virus and general technical support knowledge.
It Helpdesk Support And Infrastructure position available in Western Cape, Cape Town. This job position was posted by CallForce. The job has been posted as a premium ad on 2024-07-07 at 13:17:48 in the It Computer category
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