Centurion: Senior Operations Manager – Security

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Job Summary

Relevant Degree: Business Administration or equivalent. Postgraduate Qualification: Advantageous in Business Administration or Management studies. Experience: Minimum 8 years in Business Operations, including 3 years at a management level. License: Valid driver’s license. Essential Skills Excellent research and analytical skills Solid knowledge of Customer Relations Management best practices Excellent planning, organisational, and project management skills Strategic leadership and staff management skills Problem-solving skills Strategic management and implementation skills Policy development and implementation skills Service delivery focus Stakeholder relationship-building skills Excellent verbal and written communication skills Excellent interpersonal relations skills Customer-focused Key Performance Areas 6.1 Operations Management Develop and implement operation strategy and operating model. Design, implement, and review operational policies and procedures. Manage data collection for metrics update to achieve productivity targets and deliver excellent customer service. Partner with cross-functional teams to enhance proprietary tools and systems. Conduct budget reviews and report cost plans to upper management. Ensure compliance with industry regulations and internal policies. Improve systems, processes, and best practices. Manage day-to-day operations and operations team. Perform quality assurance controls and monitor production KPIs. Develop ways to increase customer service quality and satisfaction. Analyse data for process improvement and cost savings. Optimise workflows and report on operational efficiency. Stay updated on industry trends and implement new technologies. 6.2 Business Development and Customer Relations Stay informed about industry practices and trends. Develop service models with internal teams to meet client needs. Prospect and convert potential clients into business opportunities. Attend industry events to gather market intelligence. Build and maintain business relationships. Identify and explore new business opportunities. 6.3 Performance Planning and Monitoring Lead in corporate strategy and annual performance planning. Evaluate organisational effectiveness and propose improvement strategies. Provide inputs for performance-related reports. Analyse performance information and indicators. 6.4 Registration Develop and implement CRM strategy and policy. Oversee customer retention strategy and CRM system optimisation. Enhance CRM system for customer and organisational benefit. 6.5 Information Management Monitor regulatory compliance for records and document management. Develop and maintain system usage procedures and best practices. 6.6 Risk Management Develop organisational risk management plan. Draft and present management reports to EXCO and Risk Management Committee.

Senior Operations Manager – Security position available in Tshwane, Centurion. This job position was posted by . The job has been posted on 2024-07-07 in the It Computing Software category

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