| Date | 2024-07-07 |
|---|---|
| Job Title | Clinical Call Centre Agent |
| Employer | Palesa Mbali Group More Information |
| Salary | 0 |
| Category | Medical |
| Location |
Gauteng / Johannesburg |
Job Summary
Position:
Clinical Call Centre Agent
Position Purpose:
To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution of clinical queries within the Non-Clinical Authorisations queue.
Experience:
2 – 3 years clinical call centre experience in the medical aid industry
Qualifications:
A formal nursing qualification and registration/enrolment with SANC or a formal healthcare professional qualification (Registered Nurse).
Generic Objectives:
Specific deliverables:
Operating Model:
-Authorize hospital authorization requests by applying coding principles, scheme rules and benefits, and managed care policies and processes
-Authorize data on the system
-Correctly escalate complex clinical calls
Stakeholder Management:
-Educate and assist members by providing relevant clinical information to access the correct clinical benefits
-Consult member`s health care professional to make informed clinical decisions and manage financial risk
Clinical Call Centre Agent position available in Gauteng, Johannesburg. This job position was posted by Palesa Mbali Group. The job has been posted as a premium ad on 2024-07-07 at 13:14:22 in the Medical category
Click Go Apply to apply online!
You might also like to look at the available jobs in the same area.
Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.
We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.
Here are some more related positions
Johannesburg: Clinical Call Centre Agent posted by Palesa Mbali Group
Position:Clinical Call Centre AgentPosition Purpose:To provide professional customer service to Business unit members and brokers by ensuring that all call centre queries are handled to set performance standards at all times and ensuring prompt resolution
View Job
Clinical Call Centre Agent
