| Date | 2024-07-07 |
|---|---|
| Job Title | Customer Insights Manager |
| Employer | EMPIRE RECRUITMENT More Information |
| Salary | 360000 |
| Category | Trade Artisans Technical |
| Location |
Gauteng / Johannesburg |
Job Summary
A leader in the telecommunications and digital arena is looking for a Customer Insights Manager. The successful candidate will lead with market research to develop a clear and comprehensive view of the client experience, identifying opportunities for product and process improvement, and presenting findings and recommendations to stakeholders.
If youre passionate about creating excellent customer experiences and solving complex problems with data then wed like to meet you.
- Use research to improve customer experience and behaviour
- Create alignment with our product and service o?ering
- Create customer focus groups
- Build internal client relationships
- Completion of qualitative and quantitative data analysis with measurable results to improve business strategic objectives
- Present findings and recommendations to stakeholders to promote impactful change
Requirements
- 3+ years of analytics experience, background in customer intelligence a plus
- Strong proficiency with complex statistical analysis and memorable presentation skills
- Experience doing research using multiple sources
- Excellent writing and editing skills
Quali?cations
- BCom Honours or higher in relevant ?eld
Customer Insights Manager position available in Gauteng, Johannesburg. This job position was posted by EMPIRE RECRUITMENT. The job has been posted as a premium ad on 2024-07-07 at 13:27:12 in the Trade Artisans Technical category
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