Johannesburg: Digital Account Manager posted by Crayon

Browse Jobs in Johannesburg
Browse Jobs in Gauteng
Browse It Computer Jobs
Browse Crayon Jobs

Job Summary

To find out more, click Apply or head on over to Crayon to review the full spec and apply

www.********.co.za

How you`ll role

As a Digital Account Manager, you will play a pivotal role in fostering strong client relationships and driving business growth. You will serve as the primary point of contact for assigned clients, understanding their unique needs, and collaborating with internal teams to deliver tailored solutions. Your strategic thinking, excellent communication skills, and ability to navigate complex situations will contribute to client satisfaction and the achievement of company goals.

What you`ll do

• Cultivate and nurture relationships with assigned clients, becoming a trusted advisor and understanding their goals and challenges
• Maintain regular communication to provide updates, address inquiries, and gather feedback
• Act as the bridge between clients and internal teams, ensuring smooth collaboration and project execution
• Develop comprehensive account plans in collaboration with clients, aligning their objectives with our products/services
• Identify growth opportunities and tailor strategies to meet evolving client needs
• Monitor key performance indicators (KPIs) and leverage data to provide insights and recommendations
• Proactively identify challenges and potential issues in client accounts
• Develop creative solutions and collaborate with cross-functional teams to ensure timely problem resolution
• Support FD & MD in contract negotiations and discussions on pricing, terms, and renewals
• Present compelling business cases that demonstrate the value of offerings to clients
• Collaborate closely with sales, marketing, and product teams to align strategies and deliver cohesive solutions
• Share client feedback and insights to contribute to product/service enhancements

Key Deliverables

• Build and maintain client relationships
• Foster a good working relationship across the agency and with client points of contact to facilitate flawless execution of plans
• Synthesise (refine) and articulate information accurately and efficiently to guide a campaign from brief to development and in execution
• Digest details about clients products and services and identify and articulate key points to outside parties. Intuitively solve problems. Know the client brands, markets, and audiences through and through
• Maintain good rapport with sales representatives, media owners and vendors; Push vendors to work collaboratively to deliver original solutions to satisfy client needs
• Explore alternatives and be naturally innovative in recommending media solutions; Determine the solution, deliver the recommendation and stand behind it
• Be a connected manager
  • Work reviews
  • Performance reviews
  • Induction
• Training (a teaching mentality)
• Be revenue conscious and set accurate revenue targets and projections
• Portfolio management

What you`ll need

• 3+ years of experience as a Digital Account Manager/Director
• 3+ years of experience with SEO/SEM and CRM software
• In-depth knowledge of online marketing tools and technology
• Excellent understanding and knowledge of social media platforms
• 3+ years of experience in customer service
• Sense of ownership and pride in your performance and its impact on the company`s success
• Critical thinking and problem-solving skills
• Team player
• Good time-management skills
• Great interpersonal and communication skills

To find out more, click Apply or head on over to Crayon to review the full spec and apply

Crayon
Digital Account Manager position available in Gauteng, Johannesburg. This job position was posted by Crayon. The job has been posted as a premium ad on 2024-07-07 at 13:15:47 in the It Computer category

Click Go Apply to apply online!

---

You might also like to look at the available jobs in the same area.

Apply directly on jobmail for this position
Some posts have contact information included with other instructions. All applicants are urged to read the instructions carefully.
We will list jobs at the bottom of each job, so feel free to scroll down and continue your search.

We do not accept any job applications and merely offer the service of daily jobs being mined and displayed on our job portal.
Each job post has a link to take you directly to the original post to apply on their website or the original website where the post came from.

---

Here are some more related positions

---

Error making API request.