| Date | 2024-07-07 |
|---|---|
| Job Title | Installation Support (Scheduling) Agent (X5) |
| Employer | Energy at Work Projects More Information |
| Salary | 10000 |
| Category | Insurance And Investments |
| Location |
Gauteng / Johannesburg |
Job Summary
Join Our Client`s Team as an Installation Support (Scheduling) Agent!
Are you ready to be a vital part of a dynamic team where your organizational skills and customer service expertise will shine? We`re looking for an Installation Support (Scheduling) Agent to join our client`s growing family!
They`re not just about products; they`re about experiences. They pride themselves on delivering top-notch services that enhance the lives of their customers. As a leading innovator, they`re on a mission to redefine excellence and they want you to be a part of it.
What You`ll Be Doing:
- Collaborating with their Installation team to coordinate and schedule installations seamlessly.
- Ensure that installations are scheduled efficiently and that the overall process meets quality standards.
- Gather feedback from customers and the Installation team to identify areas for improvement.
- Collaborate with the Installation team to schedule appointments based on customer preferences, technician availability, and project timelines.
- Use scheduling software and tools to organize and manage installation appointments efficiently.
- Prioritize and manage your time effectively to ensure that installations are scheduled within specified time frames and deadlines are met.
- Communicate installation details, expectations, and any changes to customers, technicians, and relevant internal stakeholders.
- Interacting with customers to understand their needs and preferences for appointment timing.
- Use your problem-solving skills to address scheduling conflicts and ensure timely resolutions.
- Providing exceptional support to both customers and the Installation team, ensuring a smooth and stress-free experience.
What They Offer:
- Competitive salary and performance-based incentives.
- A vibrant and inclusive work environment that values teamwork and individual contributions.
- Opportunities for professional development and career advancement.
What They`re Looking For:
- Excellent organizational and time-management skills.
- A customer-centric approach with the ability to provide exceptional service and address customer inquiries and concerns.
- Ability to identify scheduling conflicts and propose effective solutions to ensure smooth operations.
- Flexibility to adapt to changing priorities, handle unexpected situations, and make quick decisions
- Strong communication skills to interact with customers and internal teams.
- Ability to thrive in a fast-paced environment and adapt to changing priorities.
- A passion for delivering exceptional customer experiences.
Requirements:
- High school diploma or equivalent.
- Previous experience in scheduling or customer support is a plus.
- Familiarity with scheduling software is advantageous.
- Strong verbal and written communication skills to interact effectively with customers, technicians, and internal teams.
- Excellent organizational and time-management skills to handle multiple scheduling tasks and prioritize effectively.
- Ability to identify scheduling conflicts and propose effective solutions to ensure smooth operations.
- Meticulous attention to detail to accurately record customer information, schedule details, and any specific requirements.
Join us on this adventure, and let`s redefine excellence together!
Installation Support (Scheduling) Agent (X5) position available in Gauteng, Johannesburg. This job position was posted by Energy at Work Projects. The job has been posted as a premium ad on 2024-07-07 at 13:11:37 in the Insurance And Investments category
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