Midrand: Cssd Service Operations Manager posted by Professional Career Services

Date	2024-07-07
Job Title	Cssd Service Operations Manager
Employer	Professional Career Services More Information
Salary	600000
Category	It Computer
Location	Gauteng / Midrand

Job Summary

Employer Description

Document Solutions Company

Job Description

One of our clients is looking for a Service Operations Manager to join their Team.

You will be responsible for the management and delivery of the Organization`s Hardware Service portfolio to all customers and Channel Partners
Management of hardware service portfolio
Management of Customer SLA
Day to day management of all service assets related to the delivery of the Organization`s Services
Change planning and management
KPI planning and monitoring
Monthly Reporting on hardware issues
Customer SLA`s and Partner engagements
Managing the organizations Service Management systems
Managing the Product Support Team
Management of Hardware Training and monthly reporting thereof

Qualifications

Bachelor`s degree in Information Technology or equivalent
Management qualification (NQF6 or equivalent)
Service management specialist certification – IT services (ITIL)

Skills

Must have 10 years` experience in Document Solutions Industry
Must have 5 years management experience
Must have In depth knowledge of print management market and imaging technologies
Experience of the Office Automation (OA) Technologies
Experience managing Print Software and ECM operations management

Salary / Package

R600 – R650K CTC PA

Benefits

13th Cheque
Pension Fund
Medical Aid
Petrol Card
Travel Allowance
Cellphone Allowance

Cssd Service Operations Manager position available in Gauteng, Midrand. This job position was posted by Professional Career Services. The job has been posted as a premium ad on 2024-07-07 at 15:00:29 in the It Computer category

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