| Date | 2024-07-07 |
|---|---|
| Job Title | Client Care Consultant (Digital & Printing) |
| Employer | AtripleA recruitment & temps More Information |
| Salary | 8000 |
| Category | Sales Marketing |
| Location |
Gauteng / Pretoria |
Job Summary
Pretoria
Permanent
R8 000
Client Care Consultant
Location: Pretoria
Salary:
R8 000
Job Description:
• To uphold the brand and the perception of the brand in the market by ensuring a consistent high- quality customer experience
• Ensure all operational protocols are adhered to at all times
• Identifying opportunities to improve the service process and customer experience
• Handle challenging customers in a highly pressurized environment
• Ensure SLA, ring time and abandoned rate within agreed norms
• Capturing all customer interactions whether from email or telephonic on the CRM system
Educational
Requirements:
• Matric/ Diploma
Experience:
• 2-3 years previous experience in a Call Centre environment in sales or on-line support
• Understanding of contact centre environment and technology
• Preferably have a similar background in media or photography in general.
Skills:
• Fully bilingual in English and Afrikaans in both verbal and written communication.
• Computer literate
• Conflict management
• Quality & customer focused
• Influencing and persuading
• Overcoming objections and be assertive
• Team player & can work independently
Working Hours:
• Alternating weekly shift: 8:00 -17:00 and 8:00 -18:00
• Alternating Saturdays: 8:00 – 14:00.
• No Sundays or public holidays
Send your CV and latest pay slip to AtripleA recruitment & temps
Client Care Consultant (Digital & Printing) position available in Gauteng, Pretoria. This job position was posted by AtripleA recruitment & temps. The job has been posted as a premium ad on 2024-07-07 at 14:17:16 in the Sales Marketing category
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