Pretoria: Crm Consultant posted by Qetello

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Job Summary

Together with our client, a leading claims administrator in Pretoria East, we are recruiting for a CRM Consultant to join their client servicing team. The ideal candidate needs to have minimum 2 years CRM experience and must have matric/grade 12.

Duties and

Responsibilities:

Primary

Responsibilities:

• Client service, training, on-site client assistance and account collection.
• Preplanning of on-site client visits based on analysis of book and their challenges;
• Visits to employers from clients who require assistance based on pre-analysis of the book;
• Provide further assistance to clients to resolve accounts and/or claims with outstanding information telephonically;
• Completion of visited client books within 30 days;
• Continuous improvement of relationship with clients;
• Regular visits to all new and existing clients as directed by line management;
• Provide on-site registration, training and related assistance to clients as directed by management;
• Liaison with the Client Relations Line Management on all client related matters;
• Collect accounts from clients if and when required;
• Weekly written feedback to Client Relations Manager on clients visited; clients trained, accounts collected; enquiries dealt with; enquiries requiring assistance etc.

Other

Responsibilities:

• Assist with the other tasks from the department, including but not limited to;
• Process all incoming documentation received the Corrections@Coidlink mailbox;
• Process all incoming documentation received from allocated practices within 24 hours of receipt;
• Follow up on incomplete claim information from allocated practices;
• Assist allocated practices with the collection of claim documentation from employers, employees and other third parties

Ad-hoc:

• As a team member add value and contribute to the company;
• Assist to accomplish set revenue targets;
• Show willingness to adapt to industry and company changes;
• Show positive attitude towards your job, colleagues and clients;
• Be willing to share knowledge, do training and comply with set company policies; and
• Assist in other areas of the department where required

Qualifications and Experience:

• Matric / Grade 12
• Tertiary qualification will be beneficial.
• Experience at a medical bureau will be an advantage.
• Private Hospital Medical Aid Claims related experience essential
• Valid drivers licence and own vehicle

Skills and Competencies:

• Computer literate in MS Office (Microsoft Excel, Word, and PowerPoint; and Outlook)
• Articulate with strong communication skills (oral and written
• Ability to adapt and learn new skills.
• Ability to multitask.
• Cope well under pressure.

Remuneration

Market related – depending on experience

Only candidates who meet all the requirements stipulated in this advert will be considered. If you dont receive feedback from us within 2 weeks of your application, please consider your application unsuccessful.

To apply please send your CV and supporting documents to Qetello
Crm Consultant position available in Gauteng, Pretoria. This job position was posted by Qetello. The job has been posted as a premium ad on 2024-07-07 at 13:02:47 in the It Computer category

Click Go Apply to apply online!

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