Date | 2024-07-06 |
---|---|
Job Title | Specialist: Business Control |
Employer | More Information |
Salary | |
Category | Scientific Qa |
Location |
Tshwane / Pretoria |
Job Summary
Responsibilities – Manage Regulatory Requirements – Approve or Decline manager approval cases – Trend analysis on manager approval cases and recommendations – Assist manager with the identification and resolution of problems – Allocate work to the QA admin to communicate with the Sales Agents on the resubmissions – Investigate and evaluate the reason/s for the failure of the policies – Ensure that all manager approval ,correspondence and resubmissions are all finalized at month end – Compile manager approval report weekly/monthly – Compile and monitor monthly correspondence and resubmission cases report though out – Conduct QA related training (Resubmission training and understanding of complex feedback from New Business) – Identify anomalies in new policy applications and escalate to the relevant stakeholders – Ensure quality of own work, minimize mistakes and continuously improve on quality and standards – Provide employees and management with a coaching feedback report. – Review clients on QC tools – Assist with fatal error meetings/ reporting etc – Implement QA strategy, processes and monitor the QA targets – Ensure the performance of staff with regards to QA. – Assist in compiling the Channels scripts and assessments sheets. – Ensure compliance adherence through quality control and verification. – Investigate and compile feedback on Audit / Compliance findings. – Keep the team abreast with relevant compliance matters. – Ensure Agents fit and proper requirements are in adherence. 70% – Manage the Market Conduct Requirement – Promote and drive fair treatment of clients during Sales. – Verify the adherence of the Agents supervision. – Authenticate the adherence of the completion of the FNA conducted and Completion of ROA through sampling of application forms. – Investigate all the departmental complaints and provide suggestion. 10% – Assessment and Training Management – Sample Agents calls and ensure that are in line with the set script. – Assist in identify gaps and provide suggestion to achieve set assessment target. – Assist in identify risks, action plans and monitor the progress thereof. – Monitor and identify objection handling training, or any QA related training provide input. – Train (with the input of the production supervisor) the new staff to ensure they reach set QA / Production targets. 5% – Trend Reviews and Reporting – Conduct internal checks to ensure they comply with Company set QA rules and compliance standards. – Investigate unmet percentages / NTU ratios and provide input. – Conduct analysis on QA / production / lead volumes / call ratios and conversion ratios. – Contribute on how to improve overall performance and production of the team. – Make suggestions on how to improve overall performance and production of the team Formal Education – Matric – FSCA Recognised Qualification Technical/Legal Certification – RE 5 (Representatives) – RE 1 (Key Individuals) – CPD Points – Compliance Certificate (Advantage) – COB Experience – 2 Years Experience in Quality Assurance in an Outbound Call Centre Sales Environment (Insurance Industry) – 2 Years Call Centre Management experience – Registration as a Key Individual – Experience in Long-term Insurance subcategory A and Long-term Insurance subcategory B1-
Specialist: Business Control position available in Tshwane, Pretoria. This job position was posted by . The job has been posted on 2024-07-06 in the Scientific Qa category
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