South Africa: Travel Consultant posted by Career Custodians

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Job Summary

Village N Life is a leading Tourism and Hospitality company based in beautiful Camps Bay. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you.

Our Travel support team seeks a Travel consultant to join their team. You will be responsible for calls, reservations and quotations on all properties within the Village N Life portfolio through the Travel Support Platform.

Minimum

Requirements:

• Matric
• Tourism / Hotel qualification advantageous
• Strong OPERA experience
• At least 2 years in Reservations / Groups reservations

Duties and

Responsibilities:

• Maintain high standard of customer service through excellent communications skills
• Adopting a can-do attitude
• Assist in investigating and resolving customer complaints
• Upsell and promote all Village and life products
• Quotations done with precision
• Confirmation and pro-forma invoices issued an time and according to procedures
• Follow up and hand over all details of group bookings to operations
• Maximise revenue sales and occupancies
• Accurately record and process all reservations through various channels, and capture on OPERA
• Book transfers and accurately record with travel company and guest
• Meal reservations confirmed in advance and communicated to venue
• Liaison with clients and VnL properties – maintain cordial relationships
• Process amendments to reservations such as extensions, early departures etc.
• Manage `no show` reservations by investigating and recording
• Record special billing arrangements
• Liaise with Reservations / finance & Sales manager for all reservations requiring credit approval
• Maintain knowledge of special rates/promotions
• Immediate communication to front office on the day`s arrivals
• Follow up n provisional bookings
• Ensure bookings are confirmed and payments are cleared to the bank
• Follow up special requests, tourism service bookings and arrival times
• Communicate any special / VIP bookings to Reservations manager and Front Office
• Guest complaints follow up
• Accept waitlist reservations and record on PMS

Due to the large volume of CV`s received, only candidates that meet the minimum criteria will be contacted.

If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.

Travel Consultant position available in South Africa, South Africa. This job position was posted by Career Custodians. The job has been posted as a premium ad on 2024-07-07 at 13:21:28 in the It Computer category

Click Go Apply to apply online!

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