| Date | 2024-07-08 |
|---|---|
| Job Title | E-Learning Support Technician (Level 2 And Level 1) |
| Employer | Persona Staff More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Western Cape / Western Cape |
Job Summary
Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offers an excellent opportunity to advance your career in technology.
RESPONSIBILITIES:
In this role of E-Learning Support Technician, covering both Level 1 and Level 2 responsibilities, you will:
- Provide telephonic and ticket-based support for E-Learning issues (Level 1).
- Engage in complex problem-solving and system diagnosis, going beyond routine issues (Level 2).
- Act as a liaison with clients to understand their unique challenges and to engineer tailored E-Learning solutions.
- Participate in both the development and back-end maintenance of learning platforms.
- Extend your knowledge and expertise through specialized, team-led training sessions.
- Participate in rigorous site testing and debugging processes.
REQUIREMENTS:
Qualifications and experience:
- A Bachelors degree in Computer Science, Information Technology, or a related field is highly recommended, or
- A diploma or associate degree in Computer Science, Information Technology, or Educational Technology, combined with relevant work experience; or
- Matric and Certifications related to Learning Management Systems, particularly Moodle, can be considered in lieu of a degree when backed by significant hands-on experience.
Technical Skills:
- A foundational understanding of Moodle or other Learning Management Systems (LMS).
- Proficiency in identifying and resolving technical issues.
- Experience in CSS, MySQL and basic PHP is a plus.
- Proficient in Microsoft 365.
- Openness to learning new programming languages and frameworks.
Soft Skills:
- Outstanding communication skills with a customer-centric orientation.
- Professional use of English (written and spoken).
- Strong analytical and problem-solving abilities.
- Capability to work effectively both within a team and independently.
Other
Requirements:
- Quick adaptability to a fast-changing technological environment.
- Capacity for handling sensitive client material and intellectual property with discretion.
- A mindset that values innovative and out-of-the-box thinking.
- Stable, adaptable with a high-stress tolerance in a mature way.
We encourage you to apply for this position if you meet the qualifications and are excited to work in a dynamic, challenging, and rewarding environment.
KEY FUNCTIONAL/TECHNICAL COMPETENCIES:
- Strong knowledge of web service/API technologies such as SOAP and REST.
- Proficiency in PHP (preferable) and experience with MySQL databases.
- Experience in the delivery of complex solutions.
- Knowledge of and ability to understand business concepts and evaluate the impact of business changes on systems.
- Experience implementing application security standards.
- Company Applications: Open Journals Systems and Open Monograph Press
To apply, please send your CV with your salary expectations to Persona Staff
E-Learning Support Technician (Level 2 And Level 1) position available in Western Cape, Western Cape. This job position was posted by Persona Staff. The job has been posted as a char8000 ad on 2024-07-08 at 01:09:52 in the It Computer category
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