| Date | 2024-07-07 |
|---|---|
| Job Title | Business Unit (Bu) Manager: Client Services (Jhb) |
| Employer | Datafin More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Gauteng / Johannesburg |
Job Summary
Johannesburg – Gauteng
- Lead and manage the Client Services Business Unit, including Specialists, Engineers, Account Managers, Pricing Specialists, Technical Specialists, and administrative staff.
- Oversee all client service contracts, including end-user devices (laptops, desktops, etc.) and resource contracts (IT support and related services).
- Drive revenue and sales growth within the Business Unit through effective strategies and initiatives.
- Develop and maintain strong relationships with clients, vendors, and partners to ensure successful contract management and service delivery.
- Apply for tenders related to client services and manage the tender process from start to finish.
- Utilize expertise in the ICT sector, particularly in understanding amongst others, Dell, HP, Huawei and Lenovo business operations, to inform business strategies and decisions.
- Implement pricing strategies to maximize profitability while remaining competitive in the market.
- Provide leadership and guidance to the team, fostering a culture of excellence, collaboration, and innovation.
- Develop and execute business plans to achieve business unit goals and objectives.
- Monitor and analyse market trends, competitor activities, and industry developments to identify opportunities for growth and improvement.
- Ensure compliance with relevant regulations, policies, vendor policies and standards in all business activities.
- Collaborate with other departments, such as Sales, Marketing, and Operations, to optimize business processes and achieve overall company objectives.
- Manage Sales Account Managers, including setting targets, monitoring targets, creating account plans, and forecasting.
- Manage Technical Specialists, overseeing solution building (BOM) and identifying solutions for clients.
- Bachelors Degree in Business Administration, Information Technology, or a related field (Masters degree preferred).
- Proven 10+ years experience in a managerial role within the ICT sector.
- Strong understanding of Dell, HP, Huawei and Lenovo business operations.
- Excellent pricing and negotiations skills and experience in building sustainable departments.
- Demonstrated ability to drive revenue and manage client service contracts.
- Extensive knowledge of client service operations, including end-user devices (printing, laptops, desktops, managed service desk, boardroom equipment, Microsoft Services and resource contracts, etc.).
- Understanding of budgets and business-planning.
- Strong leadership and team management skills.
- Excellent negotiation abilities.
- Ability to cultivate and maintain strong client, distribution and vendor relationships.
- Proficiency in tender application processes and contract management.
- Strategic thinker with the ability to develop and execute business plans.
- Exceptional written and oral communication skills with ability to coordinate work activities with remote teams.
- Strong analytical and conceptualization skills (e.g., the ability to “join the dots”, and communicate this at multiple levels).
- Working effectively within local and distributed teams.
- Excellent planning, interpersonal, problem solving, leadership skills.
- Knowledge of technological trends to build strategy.
- Ability to conduct technological analyses and research.
- Effective and productive collaborator to drive cross-functional initiatives.
- Excellent problem-solving skills to facilitate data-driven decision-making, with a proven track record of iteration and experimentation.
- Must have an executive presence and proven leadership skills to apply when partnering and engaging with executive-level leaders with constructive confrontation and collaboration.
Business Unit (Bu) Manager: Client Services (Jhb) position available in Gauteng, Johannesburg. This job position was posted by Datafin. The job has been posted as a premium ad on 2024-07-07 at 16:00:48 in the It Computer category
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