.job-advertisement { background-color: #f7f7f7; padding: 20px; border: 1px solid #ddd; border-radius: 5px; box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); } .job-details { padding: 20px; margin-bottom: 20px; background-color: #fff; border: 1px solid #e0e0e0; border-radius: 5px; box-shadow: 0 2px 4px rgba(0, 0, 0, 0.1); } .job-details h2 { margin-top: 0; } .apply-button { display: inline-block; padding: 10px 20px; background-color: #3498db; color: #fff; width:100%; text-decoration: none; border-radius: 5px; transition: background-color 0.2s; } .apply-button:hover { background-color: #2980b9; } lang="en-ZA"> Johannesburg: Customer It Support Agent (6 Months Contract) posted by Isilumko Staffing | JVR Jobs | United States Jobs
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Johannesburg: Customer It Support Agent (6 Months Contract) posted by Isilumko Staffing






Date 2024-07-07
Job Title Customer It Support Agent (6 Months Contract)
Employer Isilumko Staffing
More Information
Salary 18000
Category Finance Accounting
Location Gauteng
/ Johannesburg

Job Summary

**Join Our Team as a Customer IT Support Agent/Front Desk Support!**

Are you passionate about providing exceptional customer service while diving into the dynamic world of IT support? We`re seeking a talented individual to join our team as a Customer IT Support Agent/Front Desk Support. If you have at least 2 years of experience in a related field, along with a Diploma in IT and either an N+ Certification or MSCE Certification, we want to hear from you!

**Key

Responsibilities:

**

Customer Support: Provide friendly and efficient IT support to our customers, addressing their queries and technical issues promptly and professionally.

Front Desk Management: Serve as the first point of contact for visitors and employees, ensuring a positive and welcoming experience.Technical Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to the appropriate teams when necessary.

Maintain accurate records of support tickets, solutions provided, and customer interactions for future reference.

Training and Education: Assist users in understanding and utilizing IT systems effectively through training sessions and user guides.

Requirements:

Experience: Minimum of 2 years of experience in a related IT support role.

Education: Diploma in IT or equivalent qualification.

Certifications: Possess either an N+ Certification or MSCE Certification.

Technical Skills: Strong understanding of computer hardware, software, and networking principles. Proficiency in troubleshooting common IT issues.

Communication Skills: Excellent verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.

Customer Focus: A passion for delivering exceptional customer service and a commitment to ensuring customer satisfaction.

Adaptability: Ability to thrive in a fast-paced environment and quickly adapt to changing priorities and technologies.

Customer It Support Agent (6 Months Contract) position available in Gauteng, Johannesburg. This job position was posted by Isilumko Staffing. The job has been posted as a premium ad on 2024-07-07 at 13:08:52 in the Finance Accounting category

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