| Date | 2024-06-19 |
|---|---|
| Job Title | Client Services Manager: Occupational Health Nurse |
| Employer | More Information |
| Salary | Monthly |
| Category | Healthcare Nursing |
| Location |
Nelson Mandela Bay / Port Elizabeth |
Job Summary
Requirements:
A National Senior Certificate is essential. Degree / Diploma in Occupational Health Nursing is essential. Certificates in Audiology and Spirometry are essential. Must be registered with the South African Nursing Council as an Occupational Health Practitioner. Minimum of 3 – 5 years experience in an Occupational Health Nurse leadership position is essential. Knowledge and understanding of standard operating practices in Occupational Health. MS Office / Office 365 proficiency. Registration with the South African Society of Occupational Health Nurses (SASOHN) is preferred. It is essential to have a valid driver`s licence and own insured vehicle. Responsibilities and expectations but not limited to: Process: Conducting regular site visits to address any stakeholder queries within the applicable Service Level Agreement/s. Participate in negotiating annual increases for clients. Ensure clinics comply with all legal requirements and internal processes by conducting regular audits and documenting and reporting findings. Training of new employees on clinic protocols and procedures. Manage onboarding of new client contracts. Ensure that clinics have necessary resources to deliver on expected services. Assist with occupational healthcare duties at various clinics as and when required. Coordination of staffing and leave management at various clinics. Recruiting of suitable locums in line with minimum requirements for the role. Ensuring that all locum payments and payroll submissions are correct and completed on time. Stand-in for the Regional Business Manager when required. Management of client projects when applicable. Client: Build and maintain relationships with clients and internal and external stakeholders. Deliver service level agreements applicable to clients and internal and external stakeholders in order to ensure that client expectations are met. Make recommendations to improve client service and fair treatment of clients within area of responsibility. Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service. Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery. Drive client service delivery goal achievement in line with predefined standards to ensure clients receive appropriate advice and after sales service. Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes. People: Build strong relationships through providing specialist expertise and leadership to others, expressing positive expectations. Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialization. Positively influence and manage change and offer specialist support where required. Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff. Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management. Take ownership for driving career development. Finance: Contribute to the development of area specific budgets to minimize expenditure, in alignment with operational plans. Identify solutions to enhance cost effectiveness and increase operational efficiency. Implement and provide input into governance processes, systems and legislation within area of Escalate unresolved policy and governance compliance issues via appropriate channels for investigation and resolution purposes. Provide input into the risk identification processes development and communicate recommendations in the appropriate forum. Behavioral competencies: Empathy and compassion. Coordination and project management skills. Ability to prioritize. Attention to detail. Ability to work in a stressful environment. Self-starter must be able to work independently. Excellent communication skills (both written and verbal). Leadership skill. Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
Client Services Manager: Occupational Health Nurse position available in Nelson Mandela Bay, Port Elizabeth. This job position was posted by . The job has been posted on 2024-06-19 in the Healthcare Nursing category
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